11 days old

Events Snr. Director

Chicago, IL 60611
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SmithBucklin, a 100 percent employee-owned association management company, is looking for a Senior Director of Events to join our Events Services unit.

The Senior Director, Event Services (Portfolio Director) is the key strategic events leader for an assigned portfolio of client organizations within a specified SmithBucklin industry practice: Healthcare + Scientific; Technology; or Business + Trade. This individual partners with client organization executives to develop events strategy for both Association Management and Event Services clients in the portfolio. This individual leads and manages a dedicated team of 25-30 industry professionals to deliver revenue-generating events with service excellence, operational quality, and mission impact for client organizations. The Senior Director is accountable for portfolio profitability, team staffing and performance, client relationships, customer satisfaction, and ensuring the client organizations' return on events investment. This individual may lead and/or participate in growing recurring account revenue, as well as in new business development efforts.

Your Key Responsibilities Will Include:

Relationship Management:
Will maintain strategic, collaborative, and high trust partnerships with client organization leaders and stakeholders.

  • Establish him/herself as a valued thought partner
  • Understand mission and event priorities for all client organizations, ensure team alignment
  • Monitor and ensure timely and effective resolution of client concerns

Business Leadership: Ensures portfolio profitability and contributes to revenue growth and new business development.

  • Work in partnership with peers to develop and implement a business strategy designed to grow revenue and enhance profitability, productivity, and efficiency for client portfolio
  • Manage margin and budgeted services fees to generate predictable, consistent financial results for client portfolio
  • Lead forecast, budget, and cost analysis processes for client portfolio
  • Define event service offerings, value proposition, service level agreement, and guidelines for customization within the portfolio, based on understanding of client organization mission and needs
  • Monitor performance trends within portfolio (registration, housing, etc.) to ensure team's timely response and action
  • Lead or participate in growth of Unit revenue thru new business pricing and strategy development, identification of client/industry prospects, cultivating referral and new business sources, and building unit capacity to support new business development
  • Ensure operational efficiency and adherence to shared Unit processes, customer service standards, and service delivery excellence
  • Serve as member of the Event Services leadership team, participate in establishing and implementing Unit strategy
  • Act as a partner to SmithBucklin Corporate Sales and SmithBucklin Industry Practice Leadership on new business, client retention opportunities and overall client strategy

Team Management: Leads a team of 25-30 event management professionals in the operationally efficient and high quality delivery of events that achieve each client organization's respective mission.

  • Set strategic and operational priorities for the events team and ensure consistent, high caliber execution and client service
  • Optimize events team staffing and utilization for best client service
  • Hire, train, and manage events team, ensuring successful onboarding, timely feedback, performance management and career development
  • Continually work with the events team to identify and introduce process improvements and efficiencies within client portfolio
  • Coach and develop team to ensure strong performance and high engagement
  • Foster a team and unit culture of communication, collaboration, service excellence, continuous learning, and innovation
  • Partner with Event Services Operations leader to identify team skill gaps and implement training to build capacity, expertise and skill of team members
  • Work with Unit peers and Human Resources Business Partner to execute staff management and life cycle events

Value Creation: Facilitates the continued evolution of the Event Services Unit structure, operations, and brand within the company, the events and association industries, and with client organizations.

  • Serve as a strategic voice of Event Services within SmithBucklin
  • Identify and leverage data and resources to enhance ROI on client organization's event strategy
  • Serve as brand ambassador and talent magnet, enhancing SmithBucklin visibility by actively participating in key industry events and cultivating an active professional network
  • Champion corporate or unit initiatives and lead communication of Event Services and SmithBucklin-wide change initiatives within portfolio, team, or Unit

Basic Qualifications

  • 8-10 years' experience managing client, department, or unit profitability
  • Demonstrated strategic thinking and strategic impact
  • Large team/large staff leadership experience
  • Demonstrated relationship management skills
  • Deep working knowledge of business event strategy and its subcomponents
  • Multi-client professional services experience
  • Familiarity with Events Industry relations and suppliers (e.g., Convention visitor bureaus, hotel brands, decorators)
  • CMP preferred

Where Do You Fit?

Whether you are just beginning your career or are a mid- or senior-level professional, working at SmithBucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, SmithBucklin offers all of our people regardless of position or compensation an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of SmithBucklin and are unified in the goal of building a great, enduring company.

Equal Employment Opportunity

At SmithBucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.


Posted: 2021-10-04 Expires: 2021-11-05

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Events Snr. Director

Chicago, IL 60611

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