19 days old

End User Support Specialist

Range Resources
Canonsburg, PA 15317
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  • Job Code
    160171125

Range Resources

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Location: Canonsburg, PA
Requisition Number: 2543


Position Summary: As an End User Support Specialist, you foster energy and excitement around the use of the company's end-user technology, providing the best solutions and getting technology into our end-user's hands. You have a desire to provide a superior end-user experience. You will identify, research, and resolve technical problems and manage escalation procedures to ensure that incidents are resolved in a timely manner. You will be a key member of a team that is dedicated to understanding the users' requirements and matching technology offerings in support of the company's goals. Your interpersonal skills will earn the trust of executives, users, and coworkers alike as you engage, educate, mentor and excite those around you.

Hybrid telecommuting schedule available - We value and appreciate work-life balance at Range, and we know this is a key component to achieving success in the workplace. In mid-2021, Range implemented a formal Telecommuting Policy to allow for remote work flexibility options moving forward, based on manager discretion and job demands. These hybrid options allow for our employees to still collaborate in the office and also have the ability to manage workflow at home. Range believes that maximizing our technology resources and infrastructure, while listening to our employees' needs, benefits both the company and our workforce.

Responsibilities:
  • Install and perform moderate repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Manage the daily performance of computer systems.
  • Set up complex equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
  • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
  • Develop training materials and procedures, and/or train users in the proper use of hardware, software and relevant application support.
  • Answer users' inquiries regarding computer software and hardware operation to resolve problems. Refer major hardware or software problems or defective products to vendors or technicians for service.
  • May lead evaluations of software or hardware and recommend improvements or upgrades.
  • Updates job knowledge by participating in educational opportunities; reading technical publications.
  • Perform evaluations and determination of specifications for various hardware devices.
  • Collaborate with users to identify IT requirements.
  • Configure desktop computers, laptops, phones and other technical items.
  • Install or configure hardware (including PCs, printers, faxes, copiers), peripherals.
  • Participate in an on-call rotation as required.
  • Manage accounts in IT systems for onboarding, offboarding and user management.
  • Creating New Users in Active Directory, Microsoft Exchange, Cisco Call Manager (IP Phones and Voicemails).
  • Provide activation and troubleshooting of mobile devices.
  • Utilize the helpdesk ticketing system to monitor, track and resolve incidents and requests.
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Other duties as assigned.

Being courteous, cooperative, and helpful are conditions of employment with Range. Additionally, each item listed below is an essential function of this position.

Regular and timely attendance
Deal professionally and respectfully with coworkers, management and others
Read, comprehend and follow applicable policies, procedures and directions
Work with others as part of a team to ensure efficient operations and enhanced productivity
Safeguard confidential information and disclose only to those in "need-to-know" positions
Safeguard and enhance Range's assets and business interests
Consistently perform all job duties at an acceptable level

Requirements

Minimum Education: Minimum Education: Associate's Degree in technical major, such as engineering or computer science related field / Preferred Education: Bachelor's Degree in technical major, such as engineering or computer science related field. Relevant work experience to be considered in lieu of a Degree.

Minimum Experience
: 3+ years of relevant experience; Experience using help desk ticketing system required

Professional Certifications/Training Preferred: Systems Administration/System Engineer certification in Microsoft

Oil & Gas Exp Required: Preferred

Skills: Problem Solving/Analysis, Technical Capacity, Communication Proficiency, Customer Service skills and Time Management, computer systems, developing training material, software and hardware evaluation, Microsoft Office, Windows 10, Microsoft Exchange, Active Directory, Office365 Applications, Cisco Call Manager, SCCM.

Strong knowledge of PowerShell scripting highly preferred.

Equipment/Machinery: Microsoft Office, Printers, Laptops, Telephones -- IP and wireless, Desktops, Windows desktop operating systems, Training rooms for meeting set-up

Working Conditions: Climate controlled office environment

Physical Requirements: Bending, Carrying (up to 50 lbs), Holding (up to 50 lbs), Lifting (up to 50 lbs), Pushing and/or Pulling (up to 30 lbs), Sitting, Standing, Typing, Walking, Writing (by hand)





PI160171125

Posted: 2022-01-06 Expires: 2022-02-07

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End User Support Specialist

Range Resources
Canonsburg, PA 15317

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