15 days old

E-Learning Coordinator

Society of Actuaries
Schaumburg, IL 60173
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e-Learning Coordinator

The e-Learning Coordinator coordinates Education department programs and processes with specific responsibility for e-Learning delivery, Education Committee volunteer expense reimbursement processing and monitoring of the e-Learning email boxes. Completes appropriate operational process reviews and recommends process improvements. Manages the administrative responsibilities and provides support for Education department initiatives.


  • Ensure effective operation of education programs and processes as listed above.
  • Support the delivery of xAPI-based e-Learning content through reporting of learner data.
  • Plan and assist in the development and testing of Learning Management Systems (LMS) enhancements and system upgrades.
  • Monitor and maintain e-Learning learning engagement applications.
  • Monitor, maintain and manage the delivery of cohort-based certificate programs and other blended learning offerings.
  • Liaise with and support e-Learning volunteers.
  • Support the delivery of e-Learning Education, Professional Development and certificate program content.
  • Manage departmental mailboxes and respond to candidate and other stakeholder inquiries, troubleshoot and recommend solutions; reroute or escalate as appropriate.
  • Generate ideas and make recommendations regarding e-Learning delivery process improvements.
  • Communicate e-Learning policies and course information to candidates, volunteers and staff.
  • Contribute to the timely processing of volunteer expense forms while ensuring adherence to guidelines.
  • Document and maintain Standard Operating Procedures (SOPs) of all critical job functions.
  • Liaise with Web Communications to update and maintain accuracy of all e-Learning-related documents on SOA.org


  • Assist staff with program and project activities.
  • Assist staff and volunteers with scheduling conference calls, meetings and travel arrangements.
  • Completes periodic special projects related to Education and Exams.
  • Serve as backup for other e-Learning staff as needed.

EDUCATION AND EXPERIENCE REQUIRED (an equivalent amount of training, education and experience will be considered)

  • Bachelors degree in a relevant field preferred.
  • Minimum of 3 years of administrative experience, preferably in an association or educational/training environment.


  • Project management skills, including attention to detail and organizational skills.
  • Ability to make technical and process recommendations to increase assessment grading operational efficiencies.
  • Ability to set priorities.
  • Make process improvement recommendations and document procedures.
  • Ability to establish, build and manage relationships with volunteers.
  • Ability to make objective decisions using sound judgment.
  • Effective skills in oral and written communication.
  • Ability to demonstrate diplomacy in oral and written communications.
  • Ability to collaborate with others to achieve shared goals.
  • Ability to work with sensitive and highly confidential information.
  • Ability to work independently.
  • Ability to exhibit professionalism and represent the organization internally and externally.
  • Understanding of an LMS environment, data and reports related to assessment grading preferred.
  • Proficiency in Personify database environment strongly preferred.
  • Occasional overnight travel.

We are moving to a hybrid work model in February. Our future plans for growth include the opening of a Chicago office.

The SOA will provide equal opportunity to all employees and applicants for employment regardless of actual or perceived race, color, religion, age, sex, pregnancy, national origin, ancestry, disability (mental or physical), genetic information, military or veteran status, marital status, order of protection status, gender identity, sexual orientation or any other category protected by applicable law. Such action shall include but is not limited to: initial consideration for employment; job placement and assignment of responsibilities; performance evaluation; promotion and advancement; compensation and fringe benefits; training and professional development opportunities; formulation and application of human resource policies and rules; facility and service accessibility; and discipline and termination.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job related instructions and to perform other job related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.


Posted: 2022-01-07 Expires: 2022-02-08

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E-Learning Coordinator

Society of Actuaries
Schaumburg, IL 60173

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