14 days old

Digital Content Coordinator

AtlantiCare Regional Medical Center
Egg Harbor, NJ 08232
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  • Job Code
    192428366
AtlantiCare Regional Medical Center

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Egg Harbor Twp, NJ

POSITION SHIFT: Days

REQ_NUM: 04-30704

Department: Practice Mgmt

Hours Per Week 37.5

Holidays Required? No

Job Category: Project Management

Location: Egg Harbor Twp

Weekends Required? No


Minimum Qualifications:
* Bachelor's Degree in Marketing or Information Technology, or related field required
* 1-2 years of experience with online implementations and data management is required.



POSITION SUMMARY
The Digital Content Coordinator maintains accurate data points for all digital tools by working in conjunction with Marketing, Customer Experience and IT to ensure most updated data assets are embedded in consumer facing tools. Meets with new providers to build online provider profiles, sets up bookable appointment functionality in Kyruus and edits and approves comments posted to the find a doc directory. The Digital content coordinator serves as first line of support between operations and technical troubleshooting for digital assets. Validate issues, documents for reproducibility and then submits IT tickets and escalations as needed. Provides operational support to Marketing, Access Center, Service Line Leadership and Customer Experience teams as required. The Coordinator contributes to the team's overall understanding of products by serving as the SME for current systems, features, future enhancements, and new implementations. Responsible for identifying issues from a customer perspective, while digging into analytics and systems to better improve the overall experience. Participation in new enhancement development, coordinates user testing for optimizations, and deploys education to operations team. Maintains KPI scorecards and distributes to appropriate leaders as needed.



QUALIFICATIONS



EDUCATION: Bachelor's Degree in Marketing or Information Technology, or related field required
LICENSE/CERTIFICATION:
EXPERIENCE: 1-2 years of experience with online implementations and data management is required.





PERFORMANCE EXPECTATIONS
Understanding of effective User Acceptance Testing procedures. Self-sufficient; ability to operate effectively without close supervision but with strong partnership skills and ability to clearly define areas of ownership with other product leaders. Strong multi-tasking skills, ability to balance meeting critical deadlines while maintaining strong relationships with business teams, internal technical teams and vendor partners. Agile and flexible with regards to changing priorities and business needs and in working with diverse teams and people.



WORK ENVIRONMENT
Potential for exposure to blood borne pathogens along with infectious diseases. (Refers to Blood Bourne Pathogen requirement)
Essential functions of this position are listed on the Assessment and Evaluation Tool.



REPORTING RELATIONSHIP



The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.





PI192428366

Posted: 2022-09-23 Expires: 2022-10-25

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Digital Content Coordinator

AtlantiCare Regional Medical Center
Egg Harbor, NJ 08232

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