19 days old

Desktop Support Technician II

Rosalind Franklin Univ. of Medicine & Science
North Chicago, IL 60064
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Rosalind Franklin Univ. of Medicine & Science

Job Type: Full-Time Staff
Location: RFUMS Main Campus, North Chicago, IL, US

Position Summary

Information Technology Services at Rosalind Franklin University of Medicine & Science invites applications for a full time Desktop Support Technician II. The University encourages applications from individuals belonging to groups underrepresented in their field and those that can add new and valuable perspectives to the academic environment. The Desktop Support Technician II will provide front line support to the Universitys faculty and staff by maintaining a safe and reliable computing environment within the Rosalind Franklin community.

Applicants should submit a resume and cover letter.

Who We Are

The Department of Information Technology Services (ITS) provides students, faculty, and staff with technology resources and support services that foster the mission, vision, and strategic plan of Rosalind Franklin University. Our vision is to be an enabler of innovation and a valued community partner that enhances the education of future health care professionals, assists researchers in the process of scientific discovery, and improves the technology skills of the RFU community.

ITS is responsible for the planning, management, and direction of technology initiatives in support of the academic and administrative operations at RFU. We are committed to developing and maintaining highly effective, reliable, secure information systems that support instructional, administrative and research functions.

ITS is composed of professional staff spread across multiple teams with a common set of skills and ambition, and a desire to collaborate both internally and externally with the RFU community. We offer competitive pay and a strong benefits package. Our generous time off policy includes sick time, 3 weeks of vacation, and up to 12 paid holidays plus two floating holidays per year.

Essential Duties & Responsibilities
  • Perform advanced computer and/or peripheral set-ups.
  • Perform complex hardware repairs and maintenance on a wide range of PC and mac based computer systems and/or peripherals.
  • Investigate, analyze, and resolve hardware and associated software issues.
  • Review, prioritize and resolve Helpdesk requests; manage assigned workloads within designated work queues while providing adequate documentation of work in progress.
  • Evaluate existing computer systems hardware/software and perform system upgrades based on clients needs and resolve configuration conflicts and errors.
  • Perform miscellaneous job-related duties as assigned

Required Education & Experience
  • High school diploma or GED
  • Experience directly relating to the characteristic duties and responsibilities specified.
  • Must achieve satisfactory results from a background check
  • Must have proof of COVID 19 vaccination or a university approved exemption

Required Knowledge, Skills, & Abilities
  • Knowledgeable in current Microsoft Windows and Office products/platforms.
  • Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
  • Ability to maintain confidentiality.
  • Ability to manage multiple tasks and communicate technical information to nontechnical people.
  • Ability to work as part of a team or by themselves when necessary.
  • Mentor and/or guide other technicians as well as encourage a friendly and productive atmosphere.
  • Ability to embrace diversity.

Preferred Qualifications
  • Bachelors Degree in Business or Computer Science or equivalent.
  • 3-5 years of experience or an equivalent combination of education and work experience.

Typical Physical Demands & Working Conditions
  • Selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodations.

EOE, Including Disability / Vets


Posted: 2021-10-02 Expires: 2021-11-03

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Desktop Support Technician II

Rosalind Franklin Univ. of Medicine & Science
North Chicago, IL 60064

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