25 days old

Department Technical Support Analyst II

City of Salem
Salem, OR 97301
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  • Job Code
Salary: $30.11 - $41.95 Hourly
Job Type: Regular (Full-Time)
Job Number: 20-0183-03
Location: Salem, OR
Department: Information Technology

Job Summary
We have an exciting IT career with the City of Salem!

If you are looking for an opportunity to be part of an organization that provides professional growth, a family-friendly work environment, and a great family-work balance, then the City of Salem's IT Department is the place for you.
Our IT Business Division is looking for a talented individual to join our team. We have a full time Department Technical Support Analyst 2 position to support the Police Department and the management and maintenance of all associated applications and hardware.

This position is also an integral part of providing improvement recommendations for existing operations and implementing new technology solutions. As the technical liaison between IT and the Police Department, this position is responsible for providing recommendations for purchases, ensuring software compliance, establishing hardware replacement cycles, and interacting with vendors to maintain positive working relationships.

This position will be assigned to multiple sites with a variety of customers through direct interaction with City staff, and must complete technology projects, application training, business process evaluations, and program analysis to solve functional problems and improve services. We are looking for someone with strong interpersonal and customer service skills with an ability to work in a challenging and fast-pasted environment.

If you want to become an integral part of the City's daily business operations that provide services to over 1000 City's employees, its departments, and our local community, then this job is for you.

What are the minimum qualifications?
  • Must pass the pre-employment background check.
  • Must have an Oregon Driver license and meet the City of Salem's driving standards.
  • Bachelor's degree in computer science or technology, information systems or software engineering, business administration, or a related course of study,and three yearsof experience in business process analysis, application design, computer or specialized control systems programming, equipment, and instrumentation typical to the position, or any combination of experience and training that demonstrate possession of the knowledge, skills, and abilities as listed, and ability to perform the essential job functions.
  • Experience supporting a mission critical system is preferred, but not required.
  • Candidates must pass pre-employment criminal background check necessary to obtain Criminal Justice Information System clearance and Law Enforcement Data System certification within 30 days of hire.

Where can I find out more about the position?

Go to the menu option for Class Specifications and search for Department Technical Support Analyst II or view by clicking here .

How can I apply?

Click on the green "Apply" button to complete your application. Make sure that you specify how you meet the qualifications outlined in the class specification and complete the application and supplemental questionnaire .

Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.

You may subscribe for automatic notification of job openings at the City through the Job Interest Cards - sign up today!

For more information about employment at the City of Salem, please visit our website at www.cityofsalem.net/jobs .


Posted: 2020-07-10 Expires: 2020-08-11

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Department Technical Support Analyst II

City of Salem
Salem, OR 97301

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