1+ months

Delivery Quality Manager, CampusNexus Student

Campus Management
Boca Raton, FL 33433
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  • Job Code
    131720257
Campus Management

Summary

The Delivery Quality Manager is an individual contributor in the Professional Services SIS team responsible for ensuring the overall quality of its project delivery services. Beginning with RFP/RFI responses, through SOW creation, project kickoff, project execution and transition to Client Services. This position works directly with the SIS Team Managers and Project Managers to ensure quality control over the execution of the project. This position is responsible for assessing the effectiveness and efficiency of implementations from a people and process perspective, identifying areas of improvement, and implementing improvement programs

Responsibilities

  • Collaborate on responses to Requests for Proposal (RFPs) and Requests for Information (RFIs)
    • Develop, distribute and maintain standard language to be used in RFPs and RFIs regarding the Professional Services SIS Teams deliverables and contribute to responses as assigned
    • Participate, as requested by sales representatives, in pre-sales meetings to respond to client questions regarding Professional Services SIS Team deliverables
    • Collaborates with Sales Team, Proposals Team, and SIS Team Leadership
  • Collaborate on the creation of SOWs for SIS projects
    • Develop, distribute and maintain Effort Estimate Calculators
    • Ensure alignment between calculator and SIS Teams implementation methodology
    • Solicit and facilitate, as necessary, the input from SIS Team members into draft SOWs for SIS projects and provide comments and edits as necessary on SIS Projects
    • Collaborates with Field Operations & Alignment Team and SIS Team Leadership
  • Own and maintain the SIS teams implementation methodology tools and templates
  • Assess the quality, effectiveness, and efficiency of implementations and own the QMR process
    • Schedule assessments and Quality Management Reviews (QMR) with project teams
    • Conduct QMR and assessments and review completed assessments with appropriate managers then document and follow-up on project-related corrective actions
    • Conduct regularly scheduled management reviews of the assessment program with the SIS team Practice Director and Sr. Managers and implement program-related corrective actions
  • Create and provide internal product release and implementation methodology release readiness, as well as new team member onboarding classes
    • Release Readiness: Determine the impact of future releases and modify appropriate documents, partner with Product and Learning Academy on creation of readiness training materials, coordinate release information amongst the SIS Team
    • Onboarding: Coordinate with HR and PS Ops and prepare SIS Team Onboarding Checklist and schedule onboarding activities with the new team member and other team members as necessary and conduct onboarding training sessions as scheduled
    • Report status of release readiness and onboarding to the SIS Team leadership and periodically report on the success of or improvements needed
    • Partner with Client Services, Managed Services, and Customer Enablement teams on activities to determine go-live readiness, successful adoption, and successful transitions post go-live
  • Partner with Client Services and Product Management on appropriate communication of product issues and gaps impacting clients and SIS team members within implementations
  • Partner with Data Services and Client Services on maintenance and creation of additional or new data quality checks and processes
  • Other:
    • Perform assigned tasks with minimal supervision
    • Foster an environment of teamwork both internally and externally
    • Initiate recommendations for personal education and career objectives
    • Accept constructive feedback and works towards achieving the established goals
    • Participate in business development activities when requested
    • Assist in the recruiting of qualified consultants when requested
    • Submit time and expense reports according to company policy

Job Requirements/Experience and Competencies

  • Education: Bachelors degree in related field
  • 10+ years experience in higher education with focus on business process modeling, training/quality, or working in software implementation required
  • CampusNexus Student experience preferred
  • Exceptional communicator (both written and verbal)
  • Strong problem-solving abilities and process focused thinking
  • Effective change agent: ability to build relationships and influences others, articulate compelling reasons for change; and hold others accountable
  • Driven, strong commitment to continuous improvement and ability to remove obstacles
  • Strategic thinker with tactical mindset
  • Ability to quickly establish rapport, gain and maintain credibility with diverse audiences
  • Demonstrate strong analytical and logical thinking skills
  • Business process analysis and re-engineering skills and ability to conduct gap analysis
  • Documentation and training materials development with demonstrated experience conducting presentations, conducting one-on-one and/or on-the-job training, classroom training, or online training
  • Coaching skills

Working Conditions:

  • This is a remote position and job requires 50% travel.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

PI131720257
Posted: 2021-03-10 Expires: 2021-04-11

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Delivery Quality Manager, CampusNexus Student

Campus Management
Boca Raton, FL 33433

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