23 days old

Data Services Manager

National Kidney Foundation
New York, Other
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  • Job Code
    176943314

The Data Services Manager will manage various aspects the National Kidney Foundations Salesforce application. This includes administration and management of our constituent database, cross-platform integration and systems, and development and management of a broad variety of reporting tools, and software trainings. In conjunction with the Director, the Manager, Data Services will serve as the main point of contact on all major CRM-related enhancements and development work. They will coordinate with the Senior Manager, Data Analytics for systematic review of existing operations with the vision to introducing new or improved processes that lead to increased efficiency and accuracy in reporting and data analysis and quality control.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Salesforce NPSP administration, configuration and data management tasks based on input from key business stakeholders.
  • Optimize functionality of databases by staying up-to-date on system improvements and by researching apps to identify possible areas of innovation.
  • Gather, create and document current and future business process flows. Create clear, concise and complete functional specifications & requirement documents.
  • Configure complex Salesforce Custom Objects, Fields, Workflows, Approval Processes, Rules, Page Layouts, etc. as needed
  • Create reliable and comprehensive reports and dashboards that help drive business decisions.
  • Identify, diagnose, and resolve user issues with the application
  • Drive data quality initiatives by conducting ongoing trainings and improve current training materials for internal staff
  • Articulate, document, and promote best user practices including strategies for monitoring and maintaining the completeness and accuracy of records.
  • Manage and maintain integrations with apps, including Walk, email, online fundraising tools, etc.
  • Perform additional duties as required.

MINIMUM QUALIFICATIONS

  • Bachelors Degree from an accredited college or university.
  • Minimum one year of hands-on Salesforce administration experience. Familiarity with NPSP and Salesforce certification preferred. Knowledge of NGO Connect (NGOC) is a plus.
  • Foundational insight of business processes and ability to solve problems by using core Salesforce functionality, including but not limited to custom objects, workflows, profiles, sandboxes, and AppExchange applications.
  • Proficiency with CRM/fundraising software platforms, including a deep understanding of key CRM architectural concepts, and how they influence design decisions and the development approach.
  • Exceptional ability to create and upkeep comprehensive Reports & Dashboards
  • Proficiency with SQL, SOQL, VisualForce and Excel for data manipulation and complex custom reports preferred.
  • Ability to develop and deliver application usage/best practice trainings on an ongoing basis
  • Passion for data quality and data integrity
  • Team player and leader who can think creatively and strategically.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal, time-management and organizational skills.
  • Must be assertive, confident and project a positive presence.

WORKING CONDITIONS, EQUIPMENT USED AND SPECIAL INFORMATION

Must have unimpeachable integrity and trustworthiness while possessing a high degree of tact, discretion and professionalism. Verbal and written communication skills will be used daily. Maintain effectiveness even under pressure. Competency in use of a multiple line telephone, personal computer, fax machine, photocopier and other standard office equipment. Flexible to work minimal evenings and weekends when needed. Flexible for minimal business travel as required. (Estimate: 3 trips per year).

EQUAL EMPLOYMENT OPPORTUNITY

At the National Kidney Foundation diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to kidney health and kidney disease prevention. It is the policy of NKF to provide equality of employment opportunity regardless of race, creed, color, qualified handicap or disability, national origin, religion, marital status, sexual orientation, age, gender, political affiliation or veteran status, or any other factor or reason prohibited by relevant local, state, and federal fair employment laws.

The Equal Employment Opportunity policy will apply to all employment practices of NKF including, but not limited to: recruitment, hiring, promotion, training, compensation, benefits, layoffs, transfers, and discipline. Implementation of the Equal Employment Opportunity policy is the shared responsibility of the management of NKF.

DISCLAIMER

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The National Kidney Foundation does not accept resumes from third party recruitment/search firms. Please do not forward resumes to NKF employees or any company locations or email addresses. NKF is not responsible for any fees related to resumes not solicited by NKF Recruiting. The National Kidney Foundation is an Equal Opportunity Employer.





PI176943314

Posted: 2022-05-04 Expires: 2022-06-05

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Data Services Manager

National Kidney Foundation
New York, Other

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