9 days old

Customer Support Specialist

RQI Partners, LLC
Wappingers Falls, NY 12590
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  • Job Code
    112689469

Customer Support Specialist - HeartCode Program

Position Overview
  • Sales Support - Consult with Sales team where needed on technical details for entire sales cycle from opportunity to close
  • Technical Support - Serve as primary source of support for HeartCode customers and prospects, including but not limited to questions and issues with software, hardware, platform, connectivity etc.
  • Training - Prepare and deliver internal and external HeartCode education modules.
  • Collaboration - Work hand-in-hand with RQI Support to build HeartCode knowledge base and prepare them to assume full-time program support.
  • Continuing Education - Stay abreast of technology advances and HeartCode program changes in order to best support internal and external customers.

Accountable For:
  • Training Materials - Creation and delivery of HeartCode educational materials for internal and external audiences, including Webinars, PowerPoints, Lunch and Learn (for internal)
  • Technical Support Materials - Documentation of product support processes and requirements
  • Technology Expert - Function as subject matter expert for all matters related to software, hardware, platform and integration of systems through all stages of sales cycle and program

Required Skills and Competencies
  • Bachelor's degree in Computer Science (preferred) - or Associate's degree in same field of study supported by two years of experience.
  • 1-2 years' experience in a customer service role
  • Strong communication skills, both written and verbal
  • Ability to multi-task and switch gears easily
  • Basic troubleshooting skills

Pm19

PI112689469

<br /><u><strong>Customer Support Specialist - HeartCode Program</strong></u><br /><br /><u><strong>Position Overview </strong></u><br /> <ul> <li><strong>Sales Support</strong> - Consult with Sales team where needed on technical details for entire sales cycle from opportunity to close</li> <li><strong>Technical Support</strong> - Serve as primary source of support for HeartCode customers and prospects, including but not limited to questions and issues with software, hardware, platform, connectivity etc.</li> <li><strong>Training</strong> - Prepare and deliver internal and external HeartCode education modules.</li> <li><strong>Collaboration - </strong>Work hand-in-hand with RQI Support to build HeartCode knowledge base and prepare them to assume full-time program support.</li> <li><strong>Continuing Education -</strong> Stay abreast of technology advances and HeartCode program changes in order to best support internal and external customers.</li> </ul> <br /><u><strong>Accountable For:</strong></u><br /> <ul> <li><strong>Training Materials - </strong>Creation and delivery of HeartCode educational materials for internal and external audiences, including Webinars, PowerPoints, Lunch and Learn (for internal)</li> </ul> <ul> <li><strong>Technical Support Materials - </strong>Documentation of product support processes and requirements</li> <li><strong>Technology Expert - </strong>Function as subject matter expert for all matters related to software, hardware, platform and integration of systems through all stages of sales cycle and program</li> </ul> <br /><strong><u>Required Skills and Competencies</u></strong><br /> <ul> <li>Bachelor's degree in Computer Science (preferred) - or Associate's degree in same field of study supported by two years of experience.</li> <li>1-2 years' experience in a customer service role</li> <li>Strong communication skills, both written and verbal</li> <li>Ability to multi-task and switch gears easily</li> <li>Basic troubleshooting skills</li> </ul> <br />Pm19<br /><br /> <img src="https://analytics.click2apply.net/v/5DxOeLh4MkLbH8O6CpaBe"> <p>PI112689469</p>
Posted: 2019-08-09 Expires: 2019-09-10

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Customer Support Specialist

RQI Partners, LLC
Wappingers Falls, NY 12590

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