13 days old

Customer Support Coordinator

Northborough, MA 01532
Apply Now
Apply on the Company Site
  • Job Code


Are you looking for a meaningful career opportunity with an organization that values your goals, efforts, and dedication? We'd love for you to join our team at The Hope Group! The Hope Group, a SunSource company, offers access to a wide variety of career opportunities and strives to recognize and reward our associates for their hard work and commitment. If you have a desire to learn in a dynamic team environment that champions personal growth and development, we want to hear from you! We are currently seeking a Customer Support Coordinator in Northborough, MA.

The Customer Support Coordinator primarily focuses on accurately scheduling all service-related jobs and clearly communicating schedule changes to all parties involved. You'll dispatch the appropriate technician, communication, administration, and documentation for incoming service requests, ensuring accuracy and timely delivery. This role works together with and maintains efficient relations with customers and technicians. This position reports directly to the Service Manager.

Why You'll Love Working for Us:
  • Medical, dental, vision, and life insurance
  • Short & long term disability
  • 401(k) with company match
  • PTO and paid holidays
  • Tuition Reimbursement
  • Employee Assistance Plan
What We Need from You:
  • High school degree or equivalent
  • Two (2) year tertiary qualification is desirable
  • 4+ years of experience in a Customer Service or Parts Coordination role within a technical service environment
  • Excellent computer skills and knowledge of MS Office products required
  • Interpersonal, good written and verbal skills, and ability to interact with customers in a consistently positive manner
  • Ability to present findings/results in a logical and comprehensive manner, in both a written or verbal format

Text "SunSource" to 25000 to Apply!!

We are an Equal Employment Opportunity Employer M/F/V/D

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

We participate in e-verify program



Posted: 2021-11-20 Expires: 2021-12-22

Job Opportunities

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Customer Support Coordinator

Northborough, MA 01532

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast