1+ months

Customer Success Consultant, Mexico

Oxford University Press
Cuauhtémoc, CDMX 06100
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  • Job Code
    136697810

Oxford University Press

Educational Consultancy

Posted: May 13, 2021
Full-Time
, CMX, MEX

Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. Like the University of Oxford of which we are a part, we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our mission. It is why 100% of the money we make is reinvested into education and research. It is why all 6,000 of us in 52 countries care deeply about reaching more people, in more places, with world-class learning and research materials and services.

More about OUP

Make Your Mark, a career with impact

About the role

The Customer Success Consultant will ensure OUPs digital resources and services are fully embedded and used effectively as an integral part of the educational solutions offered to ELT customers. Develop customer knowledge and confidence, through effective on-boarding and ongoing engagement, enabling teachers to fully exploit the benefits of ELTs digital products in order to achieve positive learning outcomes. Position is located in Mexico City.
  1. Deliver impactful tutorial sessions and informative product demonstrations to educate different customer audiences on the effective use of OUPs digital products and services.
  2. Educate internal colleagues in order to expand digital skill sets across the regional teams, positioning OUP as the leader in digital products & services and the preferred partner of choice in the ELT sector.
  3. Work closely with key account stakeholders to help OUP UK / the local distributor to acquire and retain high value adoptions of blended and fully digital solutions. Note the role does not have authority to enter into contracts or accept sales orders on behalf of OUP UK / the local distributor.
  4. Manage metrics reporting and data dashboards that provide visibility of digital usage by customers, providing appropriate interventions such as training as required in order to drive strong and effective adoption of digital products.
  5. Develop detailed knowledge of all products and processes in order to optimize customer experience across key touch points (trials, purchasing, on-boarding, customer services/user support etc).
  6. Assist OUP UK / the local distributor to seek out wider digital opportunities for incremental business and initiatives that support OUPs transition to digital.
  7. Manage digital product development pilots with customers in designated region(s).


KNOWLEDGE AND EXPERIENCE:

Essential:
  • Be familiar with present educational landscape and educational learning technologies.
  • Ability to deliver training solutions through a range of mediums.
  • Credible, inspiring, impactful presentation style.
  • Strategic thinker with the ability to promote customer life-cycle and customer relationship management (CRM).
  • Confident in the use of digital data and IT literate.
  • Ability to present and educate customers on OUP digital solutions.
  • Ability to adapt to emerging technological advances and new trends in ELT teaching and learning.
  • Strong Knowledge of Common Business Software & Sales Enablement Solutions.
  • Able to practice engaging business communication skills via a variety of formats and platforms e.g. email, virtual platforms, phone calls, presentations.
  • A passion to succeed, be curious with a willingness to go the extra mile to succeed.


Experience:
  • Experience of Educational Technologies
  • Field sales or marketing experience (desirable)
  • Teaching experience (desirable, preferably ELT / ICT)
  • Developing training and demonstrating presentations.
  • Delivering training and product demonstrations to key stakeholders.
  • Ability to work efficiently and effectively in a virtual environment.

Position location: Mexico City

GJC Level: I5 (for internal purposes only)

We are committed to supporting diversity in our workforce and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)





PI136697810

Posted: 2021-05-14 Expires: 2021-06-15

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Customer Success Consultant, Mexico

Oxford University Press
Cuauhtémoc, CDMX 06100

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