19 days old

Customer Service Specialist

AtlantiCare Regional Medical Center
Egg Harbor, NJ 08232
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  • Job Code
    197304437
AtlantiCare Regional Medical Center

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Egg Harbor Twp, NJ

POSITION SHIFT: Days

POSITION STATUS: Full-Time

REQ_NUM: 07-31140

Department: Business Office

Hours Per Week 37.5

Holidays Required? No

Job Category: Billing/Insurance

Location: Egg Harbor Twp

Weekends Required? No


Minimum Qualifications:
* High School Diploma or Equivalent Required
* Experience: Minimum of 3 years experience in a hospital business office environmental to include exposure to: Billing, follow0up, customer service and vendor management required. Working knowledge of all types of medical insurance (Medicare, Medicaid, HMO, Blue Cross, etc) is required. computer literacy is required



POSITION SUMMARY
The Customer Service Specialist is responsible to provide technical and administrative support to all individuals assigned to the business office customer service team. This position requires a strong working knowledge of all customer service duties as defined by the respective A&E tool for this position. The responsibilities are performed primarily through contact with internal and external customers by phone, in writing, in person, and/or via correspondence handling.



This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork, Malcolm Baldridge expectations, accountability and cooperation.
QUALIFICATIONS
EDUCATION: High School Diploma or equivalent required.
LANGUAGE: Bi-Lingual -- Spanish - preferred
LICENSE/CERTIFICATION: None Required
EXPERIENCE: Minimum of 3 years experience in a hospital business office environment to include exposure to: billing, follow-up, customer service and vendor management required. Working knowledge of all types of medical insurance (Medicare, Medicaid, HMO, Blue Cross, etc.) is required. Computer literacy is required; previous administrative experience is preferred.



PERFORMANCE EXPECTATIONS
The Customer Service Specialist possesses well-developed communication, interpersonal, time management/organizational skills and interacts effectively with all levels of the organization. Due to fluctuating work volumes and time sensitivity, the ability to multi-task and prioritize tasks daily is essential. This position demonstrates a strong commitment to internal and external customer service, and fulfills all educational requirements as defined by AtlantiCare and the position.



WORK ENVIRONMENT
The staff is not physically located in a hospital or clinic, visits to hospital facility for meetings/education sessions may be required. This position requires near visual acuity, finger and hand dexterity; majority of time spent at desk/computer. This position requires walking, bending, reaching and stooping when accessing files and supplies. Position also requires the ability to occasionally lift up to 20 pounds. Works with equipment such as: computer, fax machine, printer, copier, ACD line equipment, STAR imaging/scanning software and several other software programs required to perform the day-to-day functions of the position.



The essential functions for this position are listed on the Assessment and Evaluation Tool.



REPORTING RELATIONSHIP
This position report to Department Leadership and may supervise incumbents' as assigned.
The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.





PI197304437

Posted: 2022-11-18 Expires: 2022-12-20

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Customer Service Specialist

AtlantiCare Regional Medical Center
Egg Harbor, NJ 08232

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