20 days old

Customer Service Representative

ARC Document Solutions
Seattle, WA 98134
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  • Job Code
  • ARC Document Solutions, Inc. (www.e-arc.com) is a world-wide public company looking for a Customer Service Representative (CSR) who will coordinate and process orders for print jobs, material or merchandise received by mail, e-mail, fax, telephone, or from walk-in customers, according to customers' requirements, by performing the following duties:
  • Greet customers
  • Process in-person, phone, electronic, and hard copy work orders
  • Assist with billing project
  • Data Entry
  • E-mail or call customer with questions regarding orders when appropriate
  • Work together with Managers for successful deliveries
  • Follow procedures for review/approval in various situations
  • Assist with recieving supplies and materials
  • Resolve problems or obtains assistance from technical expert
  • Following up with customers in order to keep them informed of status of job
  • Refer questions regarding jobs in progress to the appropriate production manager
  • Monitor progress of job order throughout production
  • Ensure delivery is pecified as needed dates/times
  • Learn how to sell add-on or new services/merchandise to existing and previous customers
  • Inform customers of unit prices, shipping date, anticipated delays, and any additional information needed
  • Participate in on-going ARC and other training to update technical skills and knowledge
  • Perform other tasks, duties, or functions as assigned
  • Excellent customer service skills is a must
  • Can Do Attitude
  • Basic Windows knowledge
  • Strong competency and knowledge of Microsoft Word
  • Willing to learn and train
  • Learn or have knowledge within small format printing, large format
  • Enjoy working in a team driven environment.
  • Ability to work in a fast pace, multi-tasking environment.
  • Ability to follow-through and react quickly to situations.
  • Prior reprographics or printing experience a plus.


Posted: 2021-10-01 Expires: 2021-11-02

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Customer Service Representative

ARC Document Solutions
Seattle, WA 98134

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