20 days old

Customer Service Representative

ARC Document Solutions
Seattle, WA 98134
Apply Now
Apply on the Company Site
  • Job Code
    148706435
  • ARC Document Solutions, Inc. (www.e-arc.com) is a world-wide public company looking for a Customer Service Representative (CSR) who will coordinate and process orders for print jobs, material or merchandise received by mail, e-mail, fax, telephone, or from walk-in customers, according to customers' requirements, by performing the following duties:
  • Greet customers
  • Process in-person, phone, electronic, and hard copy work orders
  • Assist with billing project
  • Data Entry
  • E-mail or call customer with questions regarding orders when appropriate
  • Work together with Managers for successful deliveries
  • Follow procedures for review/approval in various situations
  • Assist with recieving supplies and materials
  • Resolve problems or obtains assistance from technical expert
  • Following up with customers in order to keep them informed of status of job
  • Refer questions regarding jobs in progress to the appropriate production manager
  • Monitor progress of job order throughout production
  • Ensure delivery is pecified as needed dates/times
  • Learn how to sell add-on or new services/merchandise to existing and previous customers
  • Inform customers of unit prices, shipping date, anticipated delays, and any additional information needed
  • Participate in on-going ARC and other training to update technical skills and knowledge
  • Perform other tasks, duties, or functions as assigned
    QUALIFICATIONS
  • Excellent customer service skills is a must
  • Can Do Attitude
  • Basic Windows knowledge
  • Strong competency and knowledge of Microsoft Word
  • Willing to learn and train
  • Learn or have knowledge within small format printing, large format
  • Enjoy working in a team driven environment.
  • Ability to work in a fast pace, multi-tasking environment.
  • Ability to follow-through and react quickly to situations.
  • Prior reprographics or printing experience a plus.




PI148706435

Posted: 2021-10-01 Expires: 2021-11-02

Job Opportunities

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Customer Service Representative

ARC Document Solutions
Seattle, WA 98134

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast