10 days old

Customer Service Representative

Grand Rapids, MI 49505
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Are you looking for an opportunity where you can grow within an organization? By joining SunSource, one of the country's largest and most successful distributors of products and services in hydraulics, pneumatics, filtration, and automation, you will have access to a variety of career opportunities while being rewarded for your hard work!

We are currently seeking for a high energy individual to join our Customer Service team to support our outside sales team.

Based in Kentwood, MI the primary responsibility of the Customer Service Representative is to provide the highest degree of technical support and respond to inquiries to our customers and Account Managers by accurately and professionally processing requests for price, delivery, returns, order status, order expedites, product literature, and technical product assistance.

While we provide excellent training opportunities, the qualified candidate will have

Job Summary

Perform a wide variety of customer servicing, order editing, pricing, writing, data entry, and other similar duties pertaining to a wide variety of Hope Group products. Position requires extensive specialized knowledge of the characteristics an application of one or more of the products sold.

Essential Functions

  • Receive and review inquires and orders to check and ensure correct identification of parts or units required. Price, following established practices from records available or in conjunction with supervisor. Refer to factory for identification, additional information for products or units provided by or produced by the factory.
  • Assist customers with product selection. Specialized in one or more product areas.
  • Enter orders or inquiries into computer terminal providing all pertinent data and information. Obtain negotiated pricing, delivery or other information from available sources and finalize order with customer. Maintain computer pricing as required.
  • Work with supervisor on more complex or major order situations to prepare pricing/quotations. Check customer orders against any quotations made, edit, write, process.
  • Receive and investigate customer inquiries and complaints regarding deliveries, price, credit, or other matters. Supply information, initiate action and resolve within established practices. Refer policy matters to supervisor.
  • Source non-stock items with suppliers based on negotiated price and delivery and initiate purchase of required items. Maintain collection of current vendor catalogs and communicate with vendors to obtain technical or other information.
  • Assist in training of inside account managers in performance of their duties involving new or unusual situations.

Required Qualifications:

  • 2 years customer service experience in a manufacturing/distribution environment or 3 years auto parts sales experience
  • Experience in Industrial Distribution or allied industry experience (Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control) is preferred.
  • Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs is preferred.
  • Working experience with Trend is a plus. Strong analytical, mathematical and mechanical aptitude is required to be successful in this role.
  • Must be organized and able to coordinate with functional groups
  • Strong communication skills

Desirable Qualifications (but not required):

  • 2-year fluid power associates degree and certification
  • Fluid power experience

SunSource's history of accomplishment and continued growth means that we give the best condition to energetic, driven people to be effective in their role. We pride ourselves on a culture that provides opportunities for development and advancement of our associates. In addition, we build meaningful relations with our customers, suppliers and internal associates. We are all bound by a pledge to a common mission toward providing the highest quality products and services within our industry and achieving the company's growth objectives.

So if you are a self-motivated individual and effective in achieving customer service success through your professional accomplishments then we want to hear from you!

Would you rather see what we have to offer? Check out SunSource Core Competency video

Why is SunSource a great place to work? Click here WHY SUNSOURCE?

We are an Equal Employment Opportunity Employer M/F/V/D
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Text "SunSource" to 25000 to Apply!!




Posted: 2021-10-08 Expires: 2021-11-09

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Customer Service Representative

Grand Rapids, MI 49505

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