15 days old

Customer Service Representative

PFS
Cypress, California 90630
  • Job Type
    Employee
  • Job Status
    Full Time
  • Shift
    1st Shift

PUBLICATION FULFILLMENT SERVICES INC. JOB DESCRIPTION

 

Job Title: Customer Service and Data Entry Representative

Reports To: Fulfillment Manager

Location: Cypress, CA

FLSA Status: Full-time, non-exempt

 

Summary/Objective:

The Customer Service and Data Entry Representative is responsible for handling an array of front-facing duties, interactions with customers through phone and email, data entry, and other duties as assigned. The Representative must maintain a high level of professionalism, present the company in the best light possible, and be an enthusiastic problem solver with unique and innovative solutions to problems.

 

Responsibilities:

  • Answer incoming customer calls regarding issues, service questions, and other client concerns
  • Responsible for maintaining a high level of professionalism with clients and work to establish a positive rapport with every caller
  • Update customer information in customer service database during and after each call
  • Maintain data entry requirements by following the data program techniques and procedures
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken
  • Impact the company’s bottom line by problem solving and turning frustrated customers into repeat customers

 

 

Publication Fulfillment Services Inc is an equal opportunity employer and does not discriminate on the basis of race, religion, color national origin, age, sex, gender, sexual orientation, disability or any other characteristic protected by law.

Requirements

Qualifications:

  • High School diploma/GED required
  • Previous customer service experience a plus
  • Ability to remain professional and courteous with customers at all times
  • Excellent verbal and written communication skills
  • Typing speed of 60+ WPM
  • Strong time management, communication, and customer service skills
  • Attention to detail
  • Ability to take feedback and work on improvement
Posted: 2021-01-11 Expires: 2021-02-10

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Customer Service Representative

PFS
Cypress, California 90630

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