15 days old

Customer Service Manager

SunSource
Mississauga, ON L5N 2M2
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  • Job Code
    141753334

SunSource

Join the leadership team for one of the country's largest and most successful fluid power distributors. Your skills in leading a customer service/inside sales group will improve customer satisfaction and help improve company revenue and profitability.

Based in Mississauga branch, you will be responsible for ensuring that the customer service operation runs smoothly, and for guiding and directing the daily activities of 4 customer service reps. You will also be responsible for your own accounts and for handling sales and inbound calls with the team as you drive toward these critical objectives:

  • Maximize customer satisfaction by ensuring that the customer service team provides outstanding customer service.
  • Maximize contribution margins at the customer accounts serviced.
  • Ensure smooth day-to-day operation of the customer service department.
  • Manage annual departmental expenses within approved budget.

Required Education:

  • 2+ years business or technical degree or a combination of formal training and experience.

Required Experience:

  • 3+ plus years customer service experience, a successful track record of handling all types of customer accounts in a manufacturing and distribution environment.
  • A thorough understanding of the processes and detail of the customer service function. 2 or more years managing as a supervisor or working in a lead position is desirable.
  • Experience in the fluid power industry desired.

Skills:

  • Excellent verbal and written communication skills along with strong problem-solving and decision-making skills.
  • Must possess characteristics of a strong leader.
  • Must have the ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate those opportunities to outside sales.

Essential Functions:

  • Works to improve and reinforce performance of others. Facilitates their skill development by providing clear Provide daily supervision and training on overall direction to all CSR and Support personnel within the district.
  • Develop thorough knowledge of the SunSource operating system in order to provide guidance to CSR team as well as make recommendations for improvements.
  • Provide operational and sales support for the local Region/District manager
  • Provide input for the yearly operating plan
  • For those locations without a local Warehouse Manager provide day to day scheduling for the local WH manager regarding specific projects, conversions and coordinate backups for days off.
  • Have direct Customer Service responsibility for at least one significant customer for the local district.
  • Engage as a backup for the CSR staff as necessitated by CSR time off
  • Review and manage current initiatives as assigned by SunSource management
  • Provide proactive communications with other departments to ensure all internal and external customer issues/concerns are resolved within an appropriate time frame. In addition, fill the role as the management contact for the local district office.
    • Pricing
    • Credit
    • Purchasing
    • HR
    • Accounting
  • Develop daily/weekly reviews of all reports relating to Customer Service
  • Provide annual performance reviews and manage merit increases
  • Act as contact for customer disputes

Benefits: SunSource truly values our associate's contributions and in return, you will be rewarded with the following:

  • Industry-competitive compensation plan
  • Outstanding benefits package, which includes medical/dental benefits
  • Health Management & Wellness Programs
  • Future internal advancement opportunities
  • An excellent culture and rewarding work atmosphere

SunSource's history of accomplishment and continued growth means that we give the best condition to energetic, driven people to be effective in their role. We pride ourselves on a culture that provides opportunities for development and advancement of our associates. In addition, we build meaningful relations with our customers, suppliers and internal associates. Would you rather see what we have to offer? Check out SunSource Core Competency video

WE ARE AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER M/F/V/D All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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PI141753334

Posted: 2021-07-17 Expires: 2021-08-18

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Customer Service Manager

SunSource
Mississauga, ON L5N 2M2

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