8 days old

Customer Service Coordinator

Discovery Inc
Sterling, VA 20164
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  • Job Code
    183162453
Discovery Inc

Location: Sterling, Virginia, United States,
Req ID: 32502

Overview

The Role

The Customer Support Coordinator will communicate with consumers quickly and efficiently, troubleshoot issues and escalate when necessary, and collaborate with other team members to ensure errors and issues are reported and prioritized. They must have impeccable interpersonal, customer service, and communication skills and have the capacity to respond to requests with varying degrees of complexity in a short amount of time. The coordinator will support omnichannel communication including phone calls, emails, chat interactions, and social media messages. They must be a quick learner with a strong ability to multitask and have familiarity with video streaming and digital apps, as well as the associated technology and operating systems.

Responsibilities

  • Interact daily with customers ensuring the customers inquiry is responded to and resolved within SLA and target goals
  • Communicate courteously and effectively, demonstrating soft skills to empathize with customers concern or comment
  • Deliver world-class, proactive customer service to internal and external stakeholders
  • Use advanced analytical skills to identify, gather, and organize information as it pertains to apps and web platforms
  • Meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance







PI183162453

Posted: 2022-06-22 Expires: 2022-07-24

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Customer Service Coordinator

Discovery Inc
Sterling, VA 20164

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