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Customer Service Coordinator

McCoy-Rockford, Inc.
Houston, TX 77024
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McCoy-Rockford, Inc.

Full Time
Houston, TX, US

McCoy-Rockford is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


Provide exemplary customer service including customer communication, reporting, timely processing of quotes and orders, scheduling work with vendors and customers and internal service providers.


Prepares quotes and convert quotes to orders.

Processes quote changes and maintains appropriate records.

Monitors outstanding orders for progress and ship dates.

Manages Status Reports and Orders Waiting for Action report.

Responds to customer inquiries by phone, fax or e-mail.

Resolves product, pricing, and service problems/discrepancies.

Generates service orders; schedules service work with McCoy Services.

Coordinates product schedule with appropriate McCoy personnel and customer; maintains schedule report.

Responsible for tracking and resolving problem ticket notices.

Determines daily manpower requirements.

Assembles plans and drawings for Project Manager and/or Installation Supervisor.

Communicates with team members on any overages, shortages, damages, back orders and return merchandise.

Coordinates customer storage/delivery activities.

Occasionally meets with crews at 7:30 am to discuss daily activities.

Help mentors others

Backs up receptionist desk as needed

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description does not constitute a written or implied contract of employment.



Office furniture experience preferred

3-6 years' experience in a related field


High School Diploma or equivalent (GED) required; some college preferred

  • Knowledge of MS Office required
  • Knowledge of scheduling and inventory systems preferred
  • Excellent customer service skills
  • Negotiation skills
  • Time management and organization skills
  • Ability to work with a diverse group of people
  • Ability to maintain effective performance when faced with time pressures, competing priorities and deadlines
  • A history of taking prompt action to accomplish objectives and achieve goals beyond what is required

WORK ENVIRONMENT: (overtime, travel, physical demands, conditions)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee occasionally lifts 2-3 reams of paper and customer files, especially during archiving.

Weight up to 12 pounds; Height floor to 36 inches; Frequency up to 2 times per week

Employee occasionally carries paper from the copy room to fill printer. Weight up to 12 pounds; Distance up to 300 feet; Frequency up to 2 times per week

Employee occasionally pushes or pulls an office chair. Force up to 7 pounds; Distance up to 50 feet; up to 1 time per week

Employee occasionally climbs main stairs or stairs to warehouse at main location to meet with customers in lobby display area, to access parts in warehouse, and interact with other operational departments. Height 1 flight; Frequency up to 3-5 times per day

Employee occasionally walks on level surfaces to: interact with all operational departments, retrieve needed materials, to access lobby display, and attend meetings. Duration 45 minutes per day; Distance up to 1,500 feet per day

Employee occasionally stands on level surfaces during interaction with customers and other personal. Duration 30 minutes per day

Employee continuously sits using the computer, talking on the phone, processing project paper work, and attending. Duration up to 7 hours per day

Employee constantly reaches out during work at desk. Height forward reach waist to chest; Frequency up to 30 times per hour

Employee must rarely bend, squat, stoop, or kneel during filing tasks.

Employee is occasionally exposed to ambient temperatures in the warehouse.

Work overtime as needed.


Posted: 2021-10-14 Expires: 2021-11-15

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Customer Service Coordinator

McCoy-Rockford, Inc.
Houston, TX 77024

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