29 days old

Customer Relationship Specialist (2 Openings)

Revance Therapeutics Inc.
Nashville, TN 37201
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  • Job Code
Category: Commercial, Operations
Location: Nashville, Tennessee


Position Summary

As a Customer Relationship Specialist, you will be responsible for the success of our customers. This demanding role requires a unique skillset. Working with a sales professional, you will assist in preparing sale intake documents, setting up accounts, placing orders, and answering customer inquiries in an efficient and professional manner. You will act as an advocate for our customers and as a champion for our brand. Your job ensures our customers have the best experience possible.

Essential Duties/Responsibilities
  • Act as a liaison by managing both incoming and outgoing calls, emails or live chat support.
  • Ensure the best experience possible, no matter what channel our customers choose to contact us.
  • Work alongside sales professionals to deliver a high-end customer experience.
  • Take ownership of account interactions from beginning to end.
  • Complete thoughtful, personalized responses to a variety of customer request such as:
  • General Inquires
  • Account Creation
  • Pricing
  • Product Orders/Returns
  • Billing Inquiries
  • Payments
  • Upselling and Cross selling - Great starting point from which to grow toward a sales career
  • Contribute to the ongoing success of your team by achieving goals and objectives


Minimum Required: Associate/Bachelor's degree or equivalent work experience

Preferred: Advanced Business or Health Science degree


Minimum Required: 3 years' experience in a call center or customer facing position.

Preferred: 5 years' experience in a call center/inside sales role

Knowledge, Skills and Abilities

Minimum Required:

Must have the ability to exercise initiative, have strong communications (oral, written and interpersonal) skills and be proficient in Microsoft Office applications: Word, Excel, PowerPoint, SharePoint and OneNote.

  • Knowledge of customer service principles and practices.
  • A strong understanding of telephony and technology and not be intimidated by it.
  • The ideal candidate must be comfortable working in a fast-paced environment.


Posted: 2021-03-22 Expires: 2021-04-23

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Customer Relationship Specialist (2 Openings)

Revance Therapeutics Inc.
Nashville, TN 37201

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