28 days old

Coordinator - People & Culture Ops (Payroll)

Discovery Inc
Warszawa, Woj. Mazowieckie 02-676
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  • Job Code
    175271813
Discovery Inc

Location: Warsaw, Mazowieckie, Poland,
Req ID: 32122

Overview

The world is changing all around us. To continue to grow as a business over the next years we must look ahead, understand the changing trends and be prepared for that whats to come. We must get ready for tomorrow today. Join us to be part of the adventure. Discovery inspires people to be the best they can.

In this role you will be responsible for being the first point of contact for employee query resolution. You will utilise your excellent customer service skills to deliver an exceptional employee experience, partnering with subject matter experts across our People & Culture function to provide timely responses to employees. Your primary focus will be on supporting processes related to payroll data preparation, but you will be also expected to support other areas from the employee lifecycle. We are looking for an individual who is passionate about delivering an exceptional employee experience and is comfortable working in fast-paced international and challenging environment.

Responsibilities

  • Collect, manage, verify data that has to be submitted to the Payroll teams
  • Prepare different reports (predefined / ad-hoc) required for Payroll purposes
  • Update / maintain master data in SAP SuccessFactors or other relevant systems
  • Support if needed off-cycle payroll runs
  • Support employees, line managers and external vendors with diverse queries and service requests across various communication channels, including case management, live chat, telephony and email
  • Support and guide employees on how to complete self-service transactions as required
  • Manage and action cases requested by employees in SAP SuccessFactors and ServiceNow
  • Process and approve employee data from self-service transactions as required
  • Consistently execute People & Culture transactional services according to agreed service levels
  • Work collaboratively as a global team with other areas of the People & Culture team or other Discovery teams (such as Global Technology & Operations) to resolve escalated or misdirected employee questions
  • Ensure integrity and accuracy of employee records
  • Perform data processing for all transactions in People & Culture systems
  • Maintain organisational structures within People & Culture systems
  • Analyse data processed in the systems and vendor integrations to determine compliance and accuracy
  • Assist with testing related to People & Culture systems if required
  • Manage and evaluate multiple employee programmes to ensure policy compliance
  • Participate in People & Culture projects and initiatives to improve processes and drive efficiencies
  • Conduct audits and quality assurance testing to ensure accuracy of transactions and processes
  • Perform other responsibilities as assigned which may become essential to the position

Qualifications

  • +1 years of professional experience in a global organisation (HR administration or payroll related)
  • Proficient in MS Office Suite, especially MS Excel
  • Knowledge of HR Systems such SAP SuccessFactors or case management systems such as ServiceNow
  • Good communication skills and confidence to deal with people at all levels across the organisation
  • Ability to prioritise workload
  • Good analytical and numerical skills
  • Customer focus and team-working skills
  • Ability to prioritise and address competing demands; multi-tasking capacity critical
  • Strong organisational and time management skills, with attention to detail.
  • Fluency in English , French is an asset.
  • Mu st have the legal right to work in Poland







PI175271813

Posted: 2022-04-25 Expires: 2022-05-27

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Coordinator - People & Culture Ops (Payroll)

Discovery Inc
Warszawa, Woj. Mazowieckie 02-676

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