16 days old

Coordinator - People & Culture Ops

Discovery Inc
Knoxville, TN 37902
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  • Job Code
Discovery Inc

Location: Knoxville, Tennessee, United States,
Req ID: 12347


People & Culture Operations Coordinator


  • Accurate transaction processing of all personnel changes, including new hires, transfers, promotions, terminations and all other applicable changes to personnel records.
  • Run & analyze reports, queries and extrapolate data/information
  • Timely and accurately respond to employee and external party inquiries via telephone, chat or case system and provide routine information within the scope of authority.
  • Achieve performance measures and adhere to established SLA requirements
  • Serve as front line, Tier 1-2, administration for employee requests ensuring exceptional customer service satisfaction.
  • Document all inquiries, issues and transactions using the case management system
  • Assist and counsel employees regarding benefits plans, payroll, company policies and programs and leave of absence plans.
  • Projects as assigned to continue to streamline internal processes or drive People & Culture strategies.
  • Ensure overall compliance with federal, state and local laws.
  • Perform other responsibilities as assigned, which may become essential to the position


  • Bachelor Degree in HR / business / or related field
  • Minimum one year at the HR experience, preferably within an HR operations team, service provider and/or shared services environment
  • Knowledge and understanding of benefit administration
  • Knowledge of HR Systems (SAP, Workday, etc.)
  • Knowledge of case management systems (ServiceNow)
  • Strong verbal/written communication skills, organization skills, detail-oriented, yet able to analyze and recommend alternatives
  • Ability to prioritize and address competing demands; multi-tasking capacity critical
  • High degree of respect for the confidentiality and sensitivity of HR and payroll data
  • Proficient in MS Office Suite (Excel, Word, Powerpoint, Visio, etc.)
  • Must be able to demonstrate ability to learn and understand various computer systems
  • Must possess the ability to work effectively within a fast-paced environment
  • Must have the legal right to work in the United States


Posted: 2021-09-03 Expires: 2021-10-05

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Coordinator - People & Culture Ops

Discovery Inc
Knoxville, TN 37902

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