1+ months

Concert Operations Manager

San Francisco, CA 94102
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The San Francisco Conservatory of Music seeks a highly organized and engaged Concert Operations Manager to oversee logistics required to ensure successful live and online performances that take place in SFCM's concert and recital halls. Reporting to the Director of Concert Operations and overseeing a team of student Box Office/Reception Assistants, the incumbent will curate and create all student recital programs and oversee box office operations. S/He/They will assist the Director of Production and Concert Operations with staffing events and manage all Box Office and merchandise sales. The Concert Operations Manager will also serve as one of our EMS gurus, making it easier for SFCM to manage and track the use of practice rooms and event spaces on campus. This position will require some irregular hours including weeknights and weekends.

Principal Duties and Responsibilities

  • Manage daily and weekly room scheduling for the 600+ SFCM Community Members
  • Assist the Director of Concert Operations with concert, recital, reception, and rental scheduling
  • Assist with managing production logistics related to concerts, rentals, and other special events
  • Employ, train, and deploy up to 30 student workers to support front-of-house and box office operations for performances
  • Facilitate the implementation of EMS scheduling system and creation of protocols/guidelines for use, in conjunction with the Director of Production Services and Manager of Large Ensembles and members of the executive staff
  • Partner and liaise with MarCom and Associate Dean of Artistic Operations to organize the season brochure and announcement
  • Serve as primary liaison with 3rd party ticket sales affiliate
  • Serve as the first point of contact for concertgoers and other members of the public
  • Performs other duties as assigned

  • Excellent verbal and written communication skills
  • Superior attention to detail
  • Ability to coordinate and manage multiple projects at any one time
  • Ability to identify and implement process improvements in collaboration with the Director of Concert Operations
  • Experience with scheduling and/or CRM systems is a plus
  • Ability to train student workers to deliver outstanding customer service to the general public and to members of the SFCM community
  • Background in the performing arts required
  • Bachelor's Degree preferred

How to Apply

We prefer to receive applications through our website. This position will be posted until filled.

About Us

SFCM's mission is to transform our students: artistically, intellectually, professionally and individually. Through the study of music at the highest level, our students learn to seek achievement in every endeavor, to convert challenges into opportunities, to understand the nature of excellence, and to pursue their dreams with vigor and determination. We believe that inspiring the imagination, cultivating the artist, honing the intellect, and developing the professional are the keys to launching innovative graduates who excel in any field. SFCM is located in the heart of one of the world's most innovative and diverse cities, and is home to a vibrant academic community of students and faculty who achieve excellence in their fields.


SFCM is a fully committed equal employment opportunity institution and welcomes applications from all qualified persons, including those who consider themselves to be of a race, national origin or ancestry that is not fully represented in musical arts programs in the United States. Personnel decisions regarding applicants for employment are made without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, physical or mental disability, medical condition (including cancer and genetic characteristics), status as a Vietnam-era veteran or special disabled veteran, age, citizenship, or any other consideration made unlawful by federal, state or local laws.

Posted: 2021-03-09 Expires: 2021-04-10

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Concert Operations Manager

San Francisco, CA 94102

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