15 days old

Commercial Insights Senior Manager

Thousand Oaks, CA 91360
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Job ID: R-111264
Location: Thousand Oaks, CA, US


If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission-to serve patients-drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve together-researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It's time for a career you can be proud of. Join us.

Commercial Insights Senior Manager


What you will do

For nearly four decades, Amgen has been at the forefront of providing the oncology and hematology communities with novel therapies that have changed patients' lives. Our portfolio, as a whole, ranks above industry average in terms of the number of first-in-class medicines we have brought to market, with two-thirds of our medicines gaining this distinction versus the industry average of one-third. We have pioneered five first-in-class oncology and hematology medicines including, Neupogen, Nplate, XGEVA, BLINCYTO and IMLYGIC.

The Commercial Insights Senior Manager will lead activities capturing the voice of the customer where ever the customer may be, using various traditional and emerging methodologies: primary market research (qualitative and quantitative), social dialogue monitoring, and deep understanding of various touchpoints where customers engage (e.g., CRM, search). The role is comfortable crafting stories enabling deep insights for Brand teams.

This position covers US Oncology brands and reports to the Director for Commercial Insights.
  • Demonstrates deep scientific or biopharma understanding to appropriately define relevant business problems and address through data and analytics approaches/projects
  • Identifies key business questions that need to be addressed to meet changing business needs
  • Plan, design and conduct key strategic and highly complex market research programs and translate the findings into strategic and tactical recommendations that help drive Oncology Business Unit (OBU) brands' success
  • Synthesize and integrate various data, research and analyses into meaningful insights while ensuring that analyses and summaries of results are shared in the form of compelling stories that deepen customer understanding
  • Develop and nurture productive relationships with the OBU cross-functional marketing team to appropriately define the business problems/business questions
  • Turn unstructured business issues/requests into appropriate action plans and projects that result in high quality, meaningful and impactful deliverables
  • Influences leadership to incorporate key findings, insights and intelligence into program strategy
  • Prioritize research resources to impact critical business issues and decisions
  • Identify, evaluate, and manage relationships with best-in-class insights vendors
  • Ensure that both routine and ad-hoc projects are in compliance with all Amgen SOPs and meet service-level expectations for quality, timeliness, and budget
  • Some travel required


What we expect of you

Basic Qualifications:

  • Doctorate degree & 2 years of market research, analytics, or other directly related experience OR
  • Master's degree & 4 years of market research, analytics, or other directly related experience OR
  • Bachelor's degree & 6 years of market research, analytics, or other directly related experience

Preferred Qualifications:

  • Demonstrated exceptional strategic / critical thinking abilities and business acumen
  • Good understanding of biopharmaceutical marketing and direct to HCP strategies and tactics
  • Demonstrated proficiency with the full spectrum of survey research execution including methodology selection, instrument development, sampling and statistical analyses (e.g. segmentation, discrete choice, etc.)
  • Good understanding of all consumers: payers, patients, and HCPs
  • Strong understanding that physicians are, at their core, people first
  • Demonstrated ability to dig deep and the uncover the "why" beneath observed HCP behaviors (go beyond the rational)
  • Excellent oral, written and presentation skills with ability to explain complex concepts clearly to a variety of audiences
  • Ability to work collaboratively in team-based environment
  • Ability to balance multiple projects and workstreams simultaneously
  • Proficient facilitation, negotiation, problem-solving and conflict resolution skills
  • Familiarity with search analytic and CRM metrics
  • Oncology therapeutic area / disease knowledge and experience is a plus


What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates' professional and personal growth and well-being.
  • Vast opportunities to learn and move up and across our global organization
  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.


Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Posted: 2021-02-13 Expires: 2021-03-17

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Thousand Oaks, CA 91360

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