11 days old

Collections Specialist - Temporary

Vistage Worldwide
San Diego, CA 92121
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As a Collections Specialist, you will be responsible for managing and collecting outstanding debts from our Members and Chairs (clients). The Collections Specialist will report to Manager, Accounts Receivable and work closely with our collections and accounts receivable teams to ensure timely and effective payment of outstanding invoices. The ideal candidate will bring a high level of independence and utmost customer service to meet the needs of our clientele and collections department.


Vistage is the worlds largest CEO coaching and peer advisory organization for small and midsize business (SMB) leaders. We offer the most effective approach for SMB enterprises to achieve better results and grow faster as well as for SMB leaders to maximize their impact.

The 45,000+ members we serve are CEOs, owners and executives of SMB organizations located across the US and in 35 counties around the world. These SMB executives typically spend a day or more with Vistage every month to immerse themselves in our comprehensive platform for making better decisions, getting better results and becoming better leaders. Our platform features three core elements: valuable perspectives from a trusted group of peers, professional guidance and meeting facilitation from an accomplished business leader (the Chair), and deep insights from subject matter experts.

Vistage was founded more than 65 years ago and weve grown every year since then by innovating to stay on the cutting-edge of business and being relentless in delivering value to our members. Our success is demonstrated by the fact that Vistage member companies grow 2.2 times faster than non-Vistage peer companies. Learn more about us at www.vistage.com.


Vistages success is anchored by a unique culture which reinforces employee commitment to the Vistage mission. It is a spirit of collective success and achievement which is also reflected in our workplace. Heres a sample of the employee experience that helps drive our success:

Welcome to our home. Our US headquarters sits in the heart of San Diegos UTC area. It features an open, modern aesthetic with lots of collaboration spaces, free lattes and Cold-Brew on tap! From our San Diego base, we collaborate with colleagues based across the country and around the world.

We sweat the details. Our onsite gym is decked out with Peloton bikes, a Mirror workout system and plenty of other equipment to keep your workout challenging and fresh. On-site yoga classes, chair massages and smoothie days also help to keep us focused and healthy!

We invest in your career. Each employee has an actionable career progression plan developed through individual collaboration with their manager. We focus on promoting from within and employee progression plans are complemented by all-staff development days held in our state-of-the-art learning center as well as access to tons of individualized development resources and a tuition reimbursement program.

We invest in you. Our employee benefits program is one of the most generous youll find. Fully-paid healthcare is provided for employees through Anthem Blue Cross along with access to dental, vision and life insurance coverage. Take care of your financial future with 401(k) matching funds eligibility after your first month as an employee and utilize the free individual investment counseling we provide to help you grow the money youve saved. Youll also start with 16 days of paid time off per year to allow you to relax and recharge . . . employees receive additional annual paid days off based on tenure.

We keep it fun! Whether youre enjoying our summer baseball outing, unwinding during an employee happy hour or toasting your co-workers at our epic annual holiday party, youll see that we take having fun as seriously as helping our members succeed! The office vibe is business casual with flexible schedules along with freedom to work from home in bunny slippers if thats your thing! We value mutual respect and laughter . . . we hate stiff formality. Youll have regular access to Vistage executivesour CEO even buys everyone doughnuts several times a year to fuel his informal employee chats!

Vistages culture and sense of mission drives employee loyalty: more than half of our staff has been with the company for five years or longer. Are you ready to start your Vistage journey?


  • Maintain a positive relationship with all members and chairs throughout the collection process
  • High volume of calls and emails to active and inactive members to request payment of past due membership fees and/or to resolve discrepancies
  • Maintain accurate records of customer interactions and payments
  • Adhere to the collections timeline and follow-up cadence on all accounts
  • Recommend and Set-up payment plans for members with large past due balances
  • Respond to incoming emails and calls from members and Chairs
  • Evaluate problem accounts and consult with the appropriate internal personnel as well as Chairs to work toward resolution
  • Other related duties as assigned by supervisor and/or company management.


  • Associate's or bachelor's degree in finance or accounting preferred
  • 1+ year of experience in collections with additional experience in accounts receivable
  • Strong negotiation and communication skills both written and verbal
  • Comfortability speaking with CEO level members about past due balances
  • Sincere commitment to customer service excellence and high-level professionalism
  • Ability to work independently and manage multiple priorities
  • Proficient in Microsoft Office, especially Excel
  • Familiarity with accounting software and CRM systems; Great Plains preferred
  • Appropriate sense of urgency to address time sensitive issues


$25 27/hr + Company Bonus


Posted: 2023-05-16 Expires: 2023-06-17

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Collections Specialist - Temporary

Vistage Worldwide
San Diego, CA 92121

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