9 days old

Collections/Member Solutions Specialist

Spectra Credit Union
Alexandria, VA 22312
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  • Job Code
    177736265
**Proof of COVID-19 vaccine is required for employment at Spectra Credit Union**


Role

The primary function of this role is to preserve the credit unions assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. This role also assists members in developing a plan to bring their accounts to a current status.

Major Duties and Responsibilities

Contact members to determine the reasons for delinquency and take appropriate action to bring past due loans current, including real estate loans. Maintain accurate files and reports on all collections activity. Monitor payment arrangements on accounts assigned and respond to general mail requests and inquiries. Make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.

30% - Contact members to determine the reasons for delinquency and take appropriate action to bring past due loans current, including real estate loans. Maintain accurate files and reports on all collections activity. Monitor payment arrangements on accounts assigned and respond to general mail requests and inquiries. Make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.

25% - Provide counsel to members and discuss alternate financial arrangements. Analyze financial situation of delinquent borrowers. Resolve member problems. Make recommendations for collections workout loans.

25% - Process disability, bankruptcy, loan maintenance on decedent accounts, repossessions, garnishments, and credit disputes.

10% - Initiate skip tracing efforts on debtors. Inform management of trends in loan underwriting contributing to delinquent/charged-off loans.

10% - Answer general collection questions from members and staff regarding loan payments and past due notices.

Must comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, the USA PATRIOT Act, and the Office of Foreign Assets Control.

Knowledge and Skills

Experience - Three to five years of similar or related experience in customer service or collections, including time spent in preparatory positions. Credit Union or other financial institution experience preferred.

Education/Certificates/Licenses - A high school degree or GED is required.

Interpersonal Skills - The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation and fostering sound relationships (internally and/or externally) is an important part of the job.

Other Skills - Excellent oral and written communication skills; ability to express ideas and procedures clearly and concisely; required to work with highly sensitive information. Must be organized, detail-oriented, a self-starter, and possess strong problem-solving skills. Knowledge of member services/loan policies and procedures; knowledge of basic collection law. Knowledge and proficient use of computer applications to include spreadsheet and word processing programs.

ADA Requirements

Physical requirements - Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasionalliftingofupto10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel offsite whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working conditions - Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental/Emotional requirements - Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.Mustbeabletoreadandcarryoutvariouswritteninstructionsandfolloworal instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.


Internal Use: Grade 9






PI177736265

Posted: 2022-05-12 Expires: 2022-06-13

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Collections/Member Solutions Specialist

Spectra Credit Union
Alexandria, VA 22312

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