28 days old

Client Relations Specialist (Bilingual)

YWCA Metropolitan Chicago
Addison, IL 60101
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  • Job Code
    190249119

Are you passionate about helping others? Do you want to unleash your purpose and potential?

Come join our dynamic social service enterprise as we help over 200,000 individuals across the Chicagoland area.

YWCA Metropolitan Chicago is the oldest and largest women's organization in the region, with a mission to eliminate racism and empower women. To learn more about the YWCA Metropolitan Chicago, please visit our website at https://ywcachicago.org.

The Client Relations Specialist CCR&R educates visitors about YWCA programs and available services and addresses member concerns about Child Care Assistance. The Client Relations Specialist assists in management of the office environment and provides required administrative support. The Client Relations Specialist is active in promotion of synergy across YWCA programs and in Racial Justice work. Proof of Covid-19 Vaccination is required for this position.

ESSENTIAL RESPONSIBILITIES:

Member Contact: Educate visitors about the YWCA's available services. Assist members with completion of required forms and assessments. Conduct member screening to evaluate need for immediate support and to facilitate referral and linkage to appropriate community services. Use appropriate judgment in upward communication regarding client or member concerns.

Administrative duties: Perform a variety of office support duties including processing and distribution of mail, copying, faxing and filing. Provide administrative support for the department.

Office Management: Assist with managing and updating the lobby and other areas of the office. Ensuring areas are cleaned and organized with all materials needed.

QUALIFICATIONS: At minimum, six months of customer service and administrative support experience, within a service-oriented environment, are required. The position requires a proactive self-starter and skills that include: a demonstrated ability to work independently; to handle multiple assignments and tasks; and to apply and comply with various policies and procedures. Good telephone etiquette and ability to communicate in a courteous and professional manner are necessary to the role. Intermediate level of skills with MS Office and Outlook are required; skills with database management, proficiency with spreadsheets and internet search applications are necessary. Experience in the organization and implementation of office projects and filing systems, databases and calendars is required. A general knowledge of community resources is desirable.

Discretion is required for handling of documents and for member concerns. Demonstrated respect and appreciation for working in a multi-ethnic and multi-cultural work environment must be evident. The Client Relations Specialist must be able to work effectively with members who may show stress and impatience.

Professional Training Required: A minimum of fifteen (15) hours of professional training related to Early Childhood and/or to the responsibilities of the position is required annually.

*Note: A bilingual Client Relations Specialist who works with a foreign language speaking community must demonstrate cultural competency with that community and fluency in both English and the community's language (oral and written).

EDUCATION REQUIRED: A High School diploma, or GED, is required. An Associate's degree or a progress toward completion of a degree is preferred.

WORK ENVIRONMENT: The work environment includes offices; members and visitors may visit with children. The noise level is usually moderate. Movement requirements include walking, stooping or kneeling. There may be a need to reach, lift or move objects, such as packages, supplies and computers. Normal (or corrected) vision range; ability to see color and to distinguish letters, numbers and symbols are necessary to the work, which may require close viewing. Occasionally may need to lift and/or move up to 30 pounds. Communication needs include seeing, hearing and speaking. While in the office, there will be periods of sitting, holding a telephone and using computers. Reasonable accommodations will be made for an incumbent to meet the essential responsibilities of the position.

WORK SCHEDULE: Monday Thursday, 7:45am - 4:15pm. Friday, 8:00am 1:30pm. This position may require work on some evenings and weekends. Schedule can vary depending on the needs of the agency.

Pay Range: $40,000 - $42,000

BENEFITS OVERVIEW:

  • Generous amount of PTO & Sick Leave,12 Observed holidays, & Floating Holidays
  • Health, Dental, Vision, Life, Short & Long Term Disability Insurance, & 401(k)
  • Flexible Benefits - employee, dependent, commuter & HSA
  • Employee Assistance Program (24/7)
  • YWCA Retirement Fund (after completion of 2 years of service)
  • Pet Insurance
  • 37.5 hour work week

MANDATORY VACCINATION POLICY DISCLOSURE: YWCA Metropolitan Chicago requires all staff to be fully vaccinated against COVID-19 as a condition of employment. An individual is considered fully vaccinated two weeks after receipt of the second dose of a two-dose vaccine (e.g., Pfizer, Moderna) or two weeks after receipt of a one-dose vaccine (e.g., Johnson & Johnson). Candidates who are offered a position must provide proof of full vaccination prior to their start date. Individuals in need of an exemption from this policy due to a medical reason or because of a sincerely held religious belief, or as otherwise required by law, must submit a completed Request for Accommodation form to HR.

YWCA Metropolitan Chicago is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. YWCA Metropolitan Chicago will provide reasonable accommodations for qualified individuals with disabilities.

***This job description is not intended to represent a complete list of all duties and responsibilities. There may be unplanned activities and other duties assigned.***





PI190249119

Posted: 2022-08-30 Expires: 2022-10-01

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Client Relations Specialist (Bilingual)

YWCA Metropolitan Chicago
Addison, IL 60101

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