15 days old

Certified Investigator - Quality Improvement Specialist

PATH People Acting To Help, Inc.
Philadelphia, PA 19152
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The Quality Improvement (QI) Specialist/Certified Investigator (CI) will support the work of the QI unit of Systems & Evaluation, with the primary role of CI for both Behavioral Health and Intellectual Disabilities programs. Once assigned to an investigation, the individual in this role will be responsible for initiating the investigation within the required timeframe as dictated by program regulations and agency policy, completing all steps of the investigation including interviewing involved individuals receiving services and staff; collecting, documenting, and preserving evidence in line with regulatory requirements; writing the investigation report; submitting the report to the QI Manager for review/approval; and final submission of the report based on agency policy. The Quality Improvement Specialist/Certified Investigator will support the work of the QI Manager related to incident reporting, audits, and other tasks and duties as assigned.


Must be able to be on-site within timeframe as required by program regulations and agency policy. Must be able to perform all duties of Certified Investigator per ODP regulations and agency policies, which will require walking, standing, bending in investigation environment. May also require ability to use stairs.


Bachelors Degree in human services or related field (e.g. social work, counseling, criminal justice, etc.). Prior experience in a professional office setting and/or an ID/BH provider setting preferred. Prior experience in investigations and/or incident management preferred.



1. Conduct investigations according to ODP requirements, including:

a. Begin investigations within required timeframe, including being on-site within 24 hours

b. Develop investigation questions

c. Interview all involved parties, including alleged victim(s), witness(es), and alleged target(s)

d. Collect, examine, document, and store evidence

e. Write investigation summaries and reports in a clear, concise, and coherent manner, with focus on facts, such that any reader would be able to understand the chain of events

f. Present recommendations regarding solutions for resolving incident and prevention of future occurrences

g. Submit required information to PA state incident reporting site, EIM, in accordance with program requirements and regulations

h. Participate in Certified Interviewer Peer Review process and other related agency processes as needed

i. Utilize critical thinking, objectivity, confidentiality, flexibility, person-centeredness, and thoroughness throughout

Quality Improvement:

1. File incident reports and assist with tracking for root cause analyses and other required unusual incident reporting

2. Track incident reports to be received based on Medication Administration Record (MAR) audits, verbal reports in QI & Compliance Committee meetings, and other sources as applicable

3. Assist with audits, including compliance audits and clinical audits

4. Track drills and other documentation required to ensure compliance with CARF accreditation requirements

5. Assist with survey administration and tracking including program satisfaction surveys, CARF surveys, satisfaction calls, suggestion box feedback, and other feedback mechanisms as needed

6. Write quarterly, semi-annual, and yearly reports as assigned, discussing outcomes, trend analysis, and overall quality improvement measures.

Posted: 2020-11-17 Expires: 2020-12-19

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Certified Investigator - Quality Improvement Specialist

PATH People Acting To Help, Inc.
Philadelphia, PA 19152

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