17 days old

Card Services Representative- Phoenix, AZ

OneAZ Credit Union
Phoenix, AZ 85027
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  • Job Code
    134594776

Our ideal candidate:

  • Handles member inquiries regarding the credit union's card services program
  • Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC)

Why join the OneAZ team?

Our culture is one-of-a-kind! Youll be joining a team of friendly, hardworking, helpful associates with the same mission guiding all that we do: We exist to improve the lives of our members, our associates and the communities we serve.

We are proud to be an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We offer robust benefits including low-cost medical, dental and vision plans, gym reimbursement, paid parental leave, generous personal days and vacation time, and an award-winning 401(k) program among many others.

Take a look at our career page for detailed benefit information: www.oneazcu.com/about/careers/

A typical day might include the following:

  • Have a good working knowledge of Reg E, GG, and C
  • Opens and monitors daily new credit card report including;
    • Balance transfers
    • Authorized Users
    • Debt Cancellation Insurance
    • Rushed Cards
  • Answer phone calls regarding Visa Debit and/or credit Cards
  • Identify fraudulent transaction
  • Complete dispute documents
  • Send compliance letters affiliated with disputes and Reg. E
  • Credit accounts for fraudulent transactions
  • Processes Visa/ATM/POS disputes
  • Report fraudulent transaction to Visa and Star
  • File completed dispute cases
  • Monitor Card Services Reports:
    • Debit Card Limit Increases Report
    • Issuance of a credit card after an address change (Red Flag Act)
    • Takes Lost/stolen report from associates and/or members
    • Assists with ATM/POS adjustments as needed
  • Present an overview of Card Service at bi-weekly New Hire Orientation
  • Monitors card services e-mail box.
  • Order all new Business Credit Cards
  • Researches addresses on credit card statements and re-mails
  • Assist Member Care Center and Branch Associates concerning any card questions
  • Assist with plastic inventory required for instant issue
  • Participate in Core training and testing
  • Develop an understanding of Credit Union philosophy, organization, bylaws, and operational procedures and comply with the requirements of the Bank Secrecy Act, AML, OFAC and all other applicable State and Federal Financial Institution Regulations
  • Other duties as assigned


Education and Experience we're looking for:
  • High school diploma or general education degree (GED)
  • Two years related experience and/or training
  • Or equivalent combination of education and experience including prior Call Center experience
  • 10-key experience preferred

Additional Notes:

Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws.

All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws.

Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).

Any individual who meets the definition of a mortgage loan originator and is employed by a federal agency-regulated institution will need to be registered on NMLS.





PI134594776

Posted: 2021-04-20 Expires: 2021-05-22

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Card Services Representative- Phoenix, AZ

OneAZ Credit Union
Phoenix, AZ 85027

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