24 days old

Business Office Director/HR (Full Time)

The Westbury
Columbia, MO 65203
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Job Title:

Business Director



Company Philosophy

Arrow Senior Living Management wants every person who chooses to join our team to understand that they play a very important part in a much larger story of residents' lives. It is our hope that Arrow team members create joy-filled memories with these respected generations. And because there is no greater gift that someone can give than their time, we thank you for your generosity.

Key Accountabilities

1) Put the Human in Human Resources: Direct and maintain secure confidential human relations systems for the community all while providing first-class customer service.

2) Be a Hiring Hero: Responsible for grassroots recruitment efforts as well as working with Recruitment and department heads to find the best possible talent for open employment positions while ensuring compliance throughout the hiring process.

3) Be A Radical Resource: Provide oversight, training, and encouragement to all levels of staffing at the community while setting an example each day of Arrow's core values.


This position description is designated to outline primary duties, qualifications, and job scope, but not limit the individual or the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

  • Present a professional demeanor that communicates a corporate philosophy of service, goodwill, and genuine interest in each resident's needs.
  • Provide first class customer service.
  • Perform Human Resource administrative duties for the property, maintenance of personnel files, employee orientation, and facilitating general employee issues and inquiries as directed.
  • Responsible for maintaining the open jobs report and helping place appropriate help-wanted opportunities with external marketing.
  • In conjunction with Recruitment, screen new applicants, initiate background checks, arrange for interviews and prepare appropriate documents for the level of interview process.
  • Oversee employee drug screening and TB testing, including receipt of test results, and manage tracking systems in place for TB testing.
  • Conduct annual and biannual license verification, as appropriate.
  • Track monthly education for current employees, both through online training portal and scheduled in-services.
  • Responsible for all aspects of employee orientation including development, conducting training, and ensuring online training modules are completed as required.
  • Manage employee benefit program including notification to employees of eligibility requirements and ensuring proper employee deductions are recouped.
  • Manage employee retention activities.
  • Assist in coordinating communication between all departments to ensure efficient operation as it relates to Human Resources and Policy and Procedures.
  • Memorandums to department heads with Read and Sign acknowledgement.
  • Ensure compliance of all general and departmental operating policies and procedures.
  • Familiarize yourself with residents of the Community.
  • Create and maintain personnel files for all employees, adhering to corporate and state guidelines.
  • Maintain confidentiality of all files at all times.
  • Manage, in conjunction with the Executive Director and home office, pay changes, insurance and benefits management, worker's compensation, and employee on-the-job injury and safety.
  • Conduct monthly safety meeting and serve as minute-taker for monthly risk management meeting and weekly department head meeting.
  • Responsible for payroll oversight and submission of payroll reports by deadline as set by home office.
  • Participate in manager-on-duty schedule.
  • Attend and occasionally assist with resident and community programs, as available.
  • Perform other duties as assigned.


  • Candidate must be at least 18 years of age.
  • Shall have a high school diploma, or equivalent.
  • Experience in human resources management, including payroll and employee training.
  • Able to read, write, understand, and communicate in English at a minimum of 12th grade proficiency.
  • Possess clear verbal and written communication skills.
  • Able to follow written and verbal directions and apply practical solving skills if needed.
  • Positive and energetic attitude.
  • Professional in appearance and conduct.
  • Must be criminally cleared
  • Be in good health and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening performed by a physician not more than six (6) months prior to or seven (7) days following employment. Must test free from pulmonary tuberculosis at time of health screening.
  • Must have dependable transportation and be able to work varying hours as needed.

Physical Requirements

While performing the duties of this job, the employee is regularly required to communicate in person and through written correspondence. This position is sedentary, requiring sitting at a desk between four and six hours a day. The position also requires standing, walking, bending, kneeling, and stooping for brief periods of a time. This position also requires employee to be able to retrieve items from storage, including overhead bins or cabinets. The employee must be able to lift and/or move items up to 25 pounds. The job functions are primarily indoors, but employee may be required to work outside for events.

Arrow Senior Living Management1rev. 12/15/2021


Posted: 2023-05-16 Expires: 2023-06-17

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Business Office Director/HR (Full Time)

The Westbury
Columbia, MO 65203

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