28 days old

Branch Manager

Howard County Library System
Ellicott City, MD 21042
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  • Positions Howard County Library System (HCLS) as a major component of public education for all ages
  • Effectively lives the Seven Pillars of HCLS' strategic plan (Authentic Values, Strategic Vocabulary, Everyone a Leader, Winning Teamwork, Community Partnerships, The Power of Us, and Fiercely Loyal Customers), motivating others to do so as well
  • Fully embraces HCLS' educational mission, effectively communicating our curriculum, which comprises Three Pillars (Self-Directed Education, Research Assistance & Instruction, Instructive & Enlightening Experiences)
  • Ensures HCLS' educational mission achieves its racial and socials equity goals


  • Enthusiastically directs, oversees, and manages the curriculum, activities, events and day-to-day Branch operations to advance public education for everyone
  • Leads the creation, implementation, evaluation and overall execution of all Branch functions, performance/service plan to promote public education
  • Establishes Branch culture by modeling HCLS vision, fostering positive working relationships, and encouraging creativity and camaraderie on a daily basis
  • Ensures service, instruction and research adhere to HCLS' customer service philosophy
  • Motivates staff to achieve HCLS' seven internal pillars (Authentic Values, Strategic Vocabulary, Everyone a Leader, Winning Teamwork, Community Partnerships, The Power of Us, and Fiercely Loyal Customers)
  • Ensures staff meets or exceeds the job performance expectations set forth in Achieving Excellence
  • Collaborates with Branch Leadership Team and staff to ensure daily operations exceed customer service expectations
  • Collaborates with managers at all levels to advance customer service and experience
  • Serves as a conduit for communicating to staff, ensuring that employees are well informed on a continuous basis
  • Identifies staff educational needs and resources to address them
  • Develops and teaches classes
  • Thorough understanding of, and ability to perform all Branch functions, filling in as needed
  • Oversees and participates in the Branch's role in A+ Partners in Education
  • May serve as a A+ liaison and/or on the A+ Advisory Committee
  • Serves on HCLS systemwide committees
  • Proactively seeks solutions to concerns and issues raised relating to the public
  • Performs ongoing evaluation of Branch materials and makes recommendations to, and collaborates with, Materials Management to maximize borrowing
  • Ensures that the appearance of all public areas of the Branch reflects HCLS' vision and culture
  • Seeks and initiates opportunities to partner with other community leaders and organizations to promote HCLS' educational mission
  • Represents HCLS on miscellaneous committees and boards and at county-wide events
  • Performs other duties as assigned
  • Adheres to all policies and procedures


  • Master's degree (or Bachelor's degree and equivalent work experience) and a minimum of five years of increasingly responsible supervisory experience
  • Minimum four years professional experience in a public library or customer service setting
  • People skills ability to work effectively with others and enjoy it
  • Demonstrated ability to motivate people, and to lead committees and large groups
  • Teaching talents
  • Team building talent
  • Outstanding management skills
  • Superior writing and public speaking ability
  • Tech savvy proficient in Microsoft Office Suite and social media
  • Ability to articulate and convey HCLS' overall curriculum and vision to staff, the public, and funding authorities
  • Demonstrated ability to be positive, adaptable, and forward thinking
  • Demonstrated ability to develop and maintain effective, collaborative working relationships with diverse groups, including staff, the library community, government leaders and the public
  • Current valid driver's license


  • Job allows for some variance in work routine and considerable amounts of standing, walking, bending, reaching, pushing, pulling and sitting
  • In addition, strenuous activity is required, such as carrying bags or boxes of books (weighing up to 30 lbs.) or arranging rooms for classes and events


  • Grade 15: $69,778 - $122,356
  • Position located at the Miller Branch
  • Works under the supervision of the Chief Operating Officer Public Services
  • Full-time; 37.5 hours per week
  • Monday Saturday, days, evenings & weekends
  • Outside hours required as emergencies occur
  • May be required to participate in LATI (Library Associate Training Institute)
  • Position: closes 5:00pm, Friday, November 20, 2020

Posted: 2020-11-05 Expires: 2020-12-07

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Branch Manager

Howard County Library System
Ellicott City, MD 21042

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