As a Billing Specialist with Rapid Response Monitoring Services, you will be a key member of our accounting team. You will work with other departments to receive invoices and check them for accuracy. You will apply correct pricing structures and work with customers to resolve any billing discrepancies. You must excel at receiving data from multiple sources, analyzing that data, and then applying your knowledge and judgment to advance the billing process.

To thrive in this role, you must be extremely organized and detail oriented. You must be curious and eager to learn, seeking out the root cause for any issues that arise and developing ways to solve problems. You must be interested in continuing to develop yourself, seeking out new skills and applying them to your work here, building efficiencies and streamlining processes whenever possible.

Interested? Keep reading.

Here are some questions we're frequently asked by candidates:

• In a year, how will I know I'm successful? You'll have learned so much that you're able to work mostly independently on your own assignments. The team will always help out with unique or busy situations, however.
• What type of experience matches up to this job? This is not billing like you might think of with a medical office or a bank. Those skills are not entirely relevant here. Our best Billing Specialists typically have a Bachelor's degree in math, finance, accounting, or economics. They've worked in roles which required heavy analytical skills: receiving data, analyzing it, interpreting it, and then expertly articulating findings. For this role, you'd share your information with your supervisor, our team, and/or the client.
• What software do you use? We use a proprietary software as well as Microsoft Office Suite. We don't expect you to know our system, obviously, but you do need advanced knowledge of Excel, well beyond pivot tables and V-lookups. You'll be building formulas, using if/then statements, and getting into some deep data visualization. If you have experience with Power BI, that's a big plus!
• What's the team like? Our team is very welcoming, friendly, and helpful. There's no your work or my work. Everything is the team's job and we work together to get it done. We care about work-life balance and we want you to have a fulfilling life outside of work and an enriching experience here. We want you to grow your career with us!

COVID-19 Requirements

• Must be fully vaccinated: 2 doses of Pfizer/Moderna or 1 dose of Johnson & Johnson, 2 weeks prior or more
• A booster shot is required 2 months after Johnson & Johnson or 5 months after the second dose of Pfizer/Moderna

About Us

Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it's a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. EOE, including disability/veterans.

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