28 days old

Bilingual Community Health Navigator

YWCA Metropolitan Chicago
Chicago, IL 60602
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Are you passionate about helping others? Do you want to unleash your purpose and potential?

Come join our dynamic social service enterprise as we help over 200,000 individuals across the Chicagoland area.

YWCA Metropolitan Chicago is the oldest and largest women's organization in the region, with a mission to eliminate racism and empower women. To learn more about the YWCA Metropolitan Chicago, please visit our website at https://ywcachicago.org.

The Community Health Navigator (CHN) is responsible for helping clients and their families navigate and access community services, other resources, and adopt healthy behaviors. The CHN offers navigation assistance to a range of services that improve household health status and quality of life.

COLLABORATES WITH: Collaborates with various YWCA Teams, clients and members, volunteers and interns and community partners.


Direct Services: Build, cultivate, and deepen trusted relationships and partnerships with individuals and their families to increase knowledge and reduce hesitancy with managing their health concerns and diagnoses. Promote everyday preventive actions to manage health, provide information to break down myths and rumors, and identify populations at risk. Establishes close relationships with and serves as primary point of contact for community residents seeking accurate information, support with registration/appointments or resources needed to access medical care. Identify resources for clients to overcome barriers to care, such as generalized fear/mistrust of healthcare system, transportation, food/housing insecurity, immigration status, language, and childcare arrangements. Facilitate clients' connection with regular primary care provider for ongoing preventive primary care and follow-up. Utilize social media platforms to affect awareness and promote accurate information. Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance. Maintain client confidentiality according to HIPAA, YWCA Confidentiality Standard and other funder regulations.

Administrative Duties: Participate in routine team meetings and trainings related to CHN position. Work with Case Manager and partners to develop informational outreach material, curriculum or workshops/special events. Complete assigned data entry and other paperwork in accordance with timelines. Accurately and efficiently, perform a variety of clerical duties including opening and processing mail, copying, filing, and preparing correspondence.

QUALIFICATIONS: One year of community or customer service experience is required. A current driver's license, verifiable good driving record and reliable transportation required. Verifiable connection with a trusted community group, organization or institution. Preference for bilingual/multilingual (English and Spanish) written and spoken. The position requires prior experience with Microsoft Office Suite - Word, Excel, Teams and Outlook. Demonstrated public speaking, writing and presentation skills with well-developed organizational and problem solving skills. Self-starter with strong time management skills.

The CHN must possess the ability to effectively manage shifting priorities and respond effectively to crises and changing circumstances. The CHN must possess a high tolerance for chaos and high-stress situations, with a service orientation.

*Note: A bilingual Community Health Navigator who works with a foreign language speaking community must demonstrate cultural competency with that community and fluency in both English and the community's language (oral and written).

EDUCATION REQUIRED: A High School diploma, or GED, is required. Must have previous experience with community work. (I.e. Advocacy, volunteer, etc.). Successful completion of a Community Health Navigator formal training program is preferred.

WORK SCHEDULE: Monday Friday, 8:30am-4:30pm. This position may require work on some evenings and weekends. Schedule can vary depending on the needs of the agency.

Annual Pay: $41,000


  • Generous amount of PTO & Sick Leave,12 Observed holidays, & Floating Holidays
  • Health, Dental, Vision, Life, Short & Long Term Disability Insurance, & 401(k)
  • Flexible Benefits - employee, dependent, commuter & HSA
  • Employee Assistance Program (24/7)
  • YWCA Retirement Fund (after completion of 2 years of service)
  • Pet Insurance
  • 37.5 hour work week

MANDATORY VACCINATION POLICY DISCLOSURE: YWCA Metropolitan Chicago requires all staff to be fully vaccinated against COVID-19 as a condition of employment. An individual is considered fully vaccinated two weeks after receipt of the second dose of a two-dose vaccine (e.g., Pfizer, Moderna) or two weeks after receipt of a one-dose vaccine (e.g., Johnson & Johnson). Candidates who are offered a position must provide proof of full vaccination prior to their start date. Individuals in need of an exemption from this policy due to a medical reason or because of a sincerely held religious belief, or as otherwise required by law, must submit a completed Request for Accommodation form to HR.

YWCA Metropolitan Chicago is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. YWCA Metropolitan Chicago will provide reasonable accommodations for qualified individuals with disabilities.

***This job description is not intended to represent a complete list of all duties and responsibilities. There may be unplanned activities and other duties assigned.***


Posted: 2022-08-30 Expires: 2022-10-01

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Bilingual Community Health Navigator

YWCA Metropolitan Chicago
Chicago, IL 60602

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