13 days old

Atlassian Administrator

New York, NY 10011
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Who We Are

At Justworks, youll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

Were helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. Were data-driven and never stop iterating. If youd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, wed love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, youll fit right in.

Who You Are

Youre a leader in the administration of tooling operations who understands the needs of the enterprise and builds efficient, scalable solutions.

As an Atlassian Administrator, you sit at the intersection of the organizations process and tooling and are responsible for executing on the single unified vision across both. Relying on a deep understanding of both team-level dynamics and more strategic organizational needs, you work with stakeholders at all levels to ensure seamless continuity between people, process and tooling automation.

Your Success Profile

What You Will Work On

  • Maintain and optimize business-side Jira and Confluence administration, including the creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards and report configurations
  • Work with the business users to evaluate Jira and Confluence plugins, determine licensing needs, and perform testing, installation and configuration of the plugins
  • Implement cross-functional department processes utilizing Jira standard and custom workflows engines, automation scripts and data-driven reporting tools
  • Provide Jira and Confluence subject matter expertise in discussions regarding governance and ensure adherence to those standards by performing regular data quality audits
  • Work with Business Operations leadership to increase efficiency, decrease margins and hit systems-based OKRs
  • Work closely with the Senior Technical Program Manager, Tooling Operations to execute on the broader vision for optimal tooling use to automate or simplify processes
  • Utilize design skills to define Jira workflows, field configurations, components, permissions, notification schemes and screen schemes for complex and high impact projects
  • Responsible for administration, maintenance, upgrades, enhancements to JIRA, Confluence, and integrations with other major systems, tools, and plugins
  • Work closely with the Director of Knowledge Management to create an intuitive Confluence space for end users. Assist with training for employees and new hires regarding how to use existing Atlassian tools, new functionality, etc.
  • Manage user permissions for tools according to functional areas, production processes, projects teams
  • Create reports, dashboards and planning views based on different user requirements and provide stakeholders with actionable project metrics and status reports
  • Keen ability to work with stakeholders on a regular basis. A natural leader with the ability to build things from scratch. A knack for creating structure wherever it's needed
  • Empathetic with excellent communication skills and the ability to convey complex concepts and information to a broad audience
  • Enable teams to experiment without fear of failure

How You Will Do Your Work

As an Atlassian Administrator, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

  • Customer focus - builds strong customer relationships and delivers customer-centric solutions.
  • Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
  • Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
  • Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules.
  • Business insight - applying knowledge of business and the marketplace to advance the organizations goals.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. Youre an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. Youre curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. Youre committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. Youre honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: Everything should be made as simple as possible, but no simpler.


  • 2-3 years of experience working directly in Atlassian tools
  • Exposure to an Agile software development environment.
  • Experience in managing goals via OKRs and building the tooling to facilitate
  • Knowledgeable in Agile software development cycles, Scrum and ideally other disciplines (i.e. Lean, Kanban, XP practices).
  • Extensive experience administering software planning tools and/or project management tools
  • Strong communication skills
  • Creative problem-solver with a passion for making complex things simple(r)
  • Groovy experience a plus

#LI-Hybrid #LI-JM1

Please Note: In accordance with New York City public health requirements, and because this position requires onsite work, this position will require the successful candidate to show proof of vaccination against COVID-19. As an equal opportunity employer, Justworks will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

Were proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

Our DEI Commitment


Posted: 2022-06-17 Expires: 2022-07-19

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Atlassian Administrator

New York, NY 10011

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