28 days old

Associate Director of Property Management

Champlain Housing Trust
Burlington, VT 05401
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The Associate Director of Property Management is responsible for supervising an assigned staff of five or more and acts as a key member of the Property Management leadership team working in collaboration with the Director and other members of the team to promote efficient, high quality day-to-day operations of the Property Management department.


Staff Supervision:

  1. Provide positive supervision and oversight of assigned Property Managers, providing ongoing direction, support and feedback to ensure compliance with all applicable regulations and policies, and optimal performance of assigned properties
  2. Complete performance reviews for all assigned staff in a timely and professional manner, setting individual goals for improvement and development
  3. Coordinate staff scheduling to ensure proper coverage of daily activities, review and process timesheets and time off requests according to CHT policies and procedures
  4. Communicate performance deficiencies to the Director and/or the Director of Human Resources in a timely manner

Support Property Management Department Operations:

  1. Investigate and respond to tenant, guest, or resident complaints in a timely, accurate, and professional manner.
  2. Review & decide on Reasonable Accommodation and Transfer Requests.
  3. Ensure properties are meeting key KPIs and compliance requirements.
  4. Review and inspection of properties to ensure the physical asset and curb appeal.
  5. Ensure compliance with Uniform Relocation Act when necessary.
  6. Review and approve property budgets and ensure rent increases are done correctly and on time.
  7. Complete and file property tax appeals as required on behalf of owned or partnership properties.
  8. Responsible for oversight and/or completion of the appeal process for denied rental applicants.
  9. Provide backup coverage for the Director, Associate Directors and/or Property Managers as needed.
  10. Compile data and/or reports as assigned.
  11. Collaborate with Resident Services, Maintenance, Compliance, Home Ownership, and other CHT staff as needed.
  12. Build and maintain relationships with external service providers, partner agencies, contractors and others as needed.
  13. Other duties as required and assigned.


  • Experience managing multifamily residential properties required
  • Supervisory experience required; Experience leading teams of 5 people or more strongly preferred
  • Experience in and knowledge of LIHTC, RD, HOME, section 8 NC/SR 811 and federal, state and Burlington Landlord/Tenant laws and regulations strongly preferred
  • Ability to troubleshoot problems quickly and effectively using sound judgment, and manage multiple priorities is essential
  • Ability to diffuse conflict effectively and professionally is essential
  • Strong commitment to social and racial justice and equity are a must
  • Experience working with homeless and other marginalized communities is a strong plus
  • Multiple language fluency is a plus; English fluency is required
  • A combination of education and experience may be considered
  • Valid drivers license and reliable transportation required
  • Ability to pass a criminal background check required


  • Excellent oral and written communication, interpersonal, organizational, prioritization and time management skills.
  • Strong attention to detail, confidentiality, ability to teach technical concepts to a diverse staff in accordance with organizational policies and procedures.
  • Strong ability to supervise and motivate staff, exhibit sound judgment in high stress situations, proactively identify and address issues to minimize impact, and diffuse conflict.
  • Strong mediation, active listening, empathy, analytical, computer and technology, and planning skills.
  • Thorough knowledge and understanding of LIHTC, RD, HOME, section 8/SR 811, federal, state and local landlord tenant laws and regulations.
  • Ability to read and understand financial statements.
  • Ability to recognize, anticipate and proactively address matters of concern.
  • High level of professionalism and respect.

Physical and Mental abilities: The Associate Director of Property Management must have the physical and mental abilities to perform the essential job duties listed above. Reasonable accommodation, however, may be extended to help perform those duties. The job entails long periods of sitting at a desk and significant travel to property sites. There may be prolonged periods of computer work and vehicle travel. While performing the essential duties of this job the Associate Director of Property Management will have to use hands and fingers, walk, stand, or reach and may need to lift up to 25 pounds occasionally.

Work Atmosphere:

Champlain Housing Trust is a non-profit, member-based organization that offers an inclusive, professional, and fun work environment. The work entails significant self motivation and collaboration with others. Regular training between work sites and occasional travel to meetings or seminars may be required.

Employer Rights and Disclaimers:

This job description is not a contract for employment. It is a list of duties and expectations. However, it should not be considered a complete list of expected duties. Duties may be added, dropped, or changed at any time.

The job qualifications may change at any time. Champlain Housing Trust may add, drop, or change any qualifications for the position in order to fit changes in the organization. This job description should not be interpreted as a complete list of job qualifications.

This document does not extend an offer for permanent or continuous employment. Champlain Housing Trust is an at-will employer.


Posted: 2021-09-17 Expires: 2021-10-19

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Associate Director of Property Management

Champlain Housing Trust
Burlington, VT 05401

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