21 days old

Assistant Manager of Retail Operations

Amherst College
Amherst, MA 01002
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  • Job Code
    112399709


Amherst College invites applications for the Assistant Manager of Retail Operations position. The Assistant Manager of Retail Operations is a full time, year-round position, job group and level SM-1. Amherst College has profoundly transformed its student body in terms of socioeconomic status, ethnicity, and nationality, among other areas. Today, nearly one-quarter of Amherst's students are Pell Grant recipients; 45 percent of our studentsidentify as domestic students of color. Our expectation is that the successful candidate will excel at working in a community that is broadly diverse with regard to race, ethnicity, socioeconomic status, gender, nationality, sexual orientation, and religion.

The Assistant Manager of Retail Operations supports the efforts of Amherst College Dining Services by providing the campus community with excellent products and services through our retail and vending operations.

The Assistant Manager of Retail Operations assists in managing operations and supporting the efforts of the retail team in five (5) different operations and locations across campus.
  • Schewmm's Coffee House
  • Grab-N-Go program
  • Frost Caf
  • Lewis Sebring Dining Commons
  • Science Center Cafe

Responsibilities include: assisting with the supervision and development of the retail teams, menu development in collaboration with the Manager of Retail Operations & Executive Chef, resource management, product purchasing, and inventory. The Assistant Manager works collaboratively with all employees in support of the mission, standards, and goals of the Dining Services Department.

As our work is central to student life, their needs occur at a variety of times throughout the day, week, and year and in such, the work schedule varies. The Assistant Manager often covers staff shortages in any one of the retail operations on any given day or shift and covers as Supervisor for Valentine Dining Hall. In addition, the Assistant Manager of Retail Operations is designated as providing essential services and should report to work, or remain on duty even though the College is closed.

The Assistant Manager takes the appropriate actions to support a diverse workforce and participates in the college's efforts to create a respectful, inclusive and welcoming work environment.

Summary of Principal Duties and Responsibilities:
  • Retail Operations, Assist with Managing Retail Locations, duties include but not limited to - Train and develop staff, review and approve payroll before processing, coordinate a staffing schedule for each retail location, handle customer complaints, purchase food and supplies and maintain inventory controls for all operations, provide register and equipment training, oversee operational service standards and cash handling procedures, reconciliation of multiple cash banks and bar scanner programming
  • Supervision - Provide functional supervision at retail locations, providing direction for day to day operations, cover as Supervisor for Valentine Dining Hall as needed
  • Oversee Campus Vending Program - Assure all machines are fully operational including handling refunds

QUALIFICATIONS
  • High School or Vocational High School Diploma or equivalent
  • Current ServSafe Manager Certification or be able to achieve within six (6) months of employment
  • Allergen Awareness Certified, as required by the Commonwealth of Massachusetts or be able to achieve within six (6) months of employment
  • Driver's license and successful credentialing in order to operate college vehicles
  • 2-5 years of progressive supervisory experience in retail operations
  • Strong written and verbal communication, and interpersonal skills
  • Excellent organizational and time management skills
  • Supervisory experience including strong leadership and coaching skills
  • Experience in food/product purchasing, food costing and inventory control
  • Knowledge and experience in cash registers, cash handling procedures, reconciliation of multiple cash banks and bar scanner programming
  • Ability to take initiative, and work independently as well as collaboratively
  • Commitment to or experience working with a diverse community
  • Successful completion of a pre-employment physical and lift test
  • Associate's or Bachelor's Degree in the hospitality field preferred
APPLICATION INSTRUCTIONS

Interestedcandidates are asked to submit a cover letter, resume, and the names and contact information (email and/or telephone numbers) for three professional references. Review of applications will continue until the position is filled.
ABOUT AMHERST COLLEGE
Amherst College, one of the premier liberal arts colleges in the nation, is located in Amherst, Massachusetts, a town of approximately 35,000 residents in the western part of the state. The college's community is composed of about1,800 students from 48 states, plus Washington, D.C., Puerto Rico and 54 countries around the world, and about 1,000 staff and faculty. The college's scenic 1,000-acre campus includes a 500-acre wildlife sanctuary and the Book & Plow Farm ; three museums: Emily Dickinson Museum , Beneski Museum of Natural History and Mead Art Museum ; and multiple educational and cultural venues and resources through the Five College Consortium. The town of Amherst offers an amazing variety of coffee shops, restaurants and entertainment, and a very active outdoor life. Our vibrant campus, diverse community and beautiful surrounding, makes Amherst College and the Town of Amherst the perfect place to work, learn and live!

PI112399709

<br /><br />Amherst College invites applications for the Assistant Manager of Retail Operations position. The Assistant Manager of Retail Operations is a full time, year-round position, job group and level SM-1. Amherst College has profoundly transformed its student body in terms of socioeconomic status, ethnicity, and nationality, among other areas. Today, nearly one-quarter of Amherst's students are Pell Grant recipients; 45 percent of our studentsidentify as domestic students of color. Our expectation is that the successful candidate will excel at working in a community that is broadly diverse with regard to race, ethnicity, socioeconomic status, gender, nationality, sexual orientation, and religion.<br /><br />The Assistant Manager of Retail Operations supports the efforts of Amherst College Dining Services by providing the campus community with excellent products and services through our retail and vending operations.<br /><br />The Assistant Manager of Retail Operations assists in managing operations and supporting the efforts of the retail team in five (5) different operations and locations across campus.<br /> <ul> <li>Schewmm's Coffee House</li> <li>Grab-N-Go program</li> <li>Frost Caf</li> <li>Lewis Sebring Dining Commons</li> <li>Science Center Cafe</li> </ul> <br />Responsibilities include: assisting with the supervision and development of the retail teams, menu development in collaboration with the Manager of Retail Operations & Executive Chef, resource management, product purchasing, and inventory. The Assistant Manager works collaboratively with all employees in support of the mission, standards, and goals of the Dining Services Department.<br /><br />As our work is central to student life, their needs occur at a variety of times throughout the day, week, and year and in such, the work schedule varies. The Assistant Manager often covers staff shortages in any one of the retail operations on any given day or shift and covers as Supervisor for Valentine Dining Hall. In addition, the Assistant Manager of Retail Operations is designated as providing essential services and should report to work, or remain on duty even though the College is closed.<br /><br />The Assistant Manager takes the appropriate actions to support a diverse workforce and participates in the college's efforts to create a respectful, inclusive and welcoming work environment.<br /><br />Summary of Principal Duties and Responsibilities: <br /> <ul> <li><strong>Retail Operations, Assist with Managing Retail Locations, duties include but not limited to - </strong>Train and develop staff, review and approve payroll before processing, coordinate a staffing schedule for each retail location, handle customer complaints, purchase food and supplies and maintain inventory controls for all operations, provide register and equipment training, oversee operational service standards and cash handling procedures, reconciliation of multiple cash banks and bar scanner programming</li> <li><strong>Supervision - </strong>Provide functional supervision at retail locations, providing direction for day to day operations, cover as Supervisor for Valentine Dining Hall as needed</li> <li><strong>Oversee Campus Vending Program - </strong>Assure all machines are fully operational including handling refunds</li> </ul> <br /><strong>QUALIFICATIONS</strong><br /> <ul> <li>High School or Vocational High School Diploma or equivalent</li> <li>Current ServSafe Manager Certification or be able to achieve within six (6) months of employment</li> <li>Allergen Awareness Certified, as required by the Commonwealth of Massachusetts or be able to achieve within six (6) months of employment</li> <li>Driver's license and successful credentialing in order to operate college vehicles</li> <li>2-5 years of progressive supervisory experience in retail operations</li> <li>Strong written and verbal communication, and interpersonal skills</li> <li>Excellent organizational and time management skills</li> <li>Supervisory experience including strong leadership and coaching skills</li> <li>Experience in food/product purchasing, food costing and inventory control</li> <li>Knowledge and experience in cash registers, cash handling procedures, reconciliation of multiple cash banks and bar scanner programming</li> <li>Ability to take initiative, and work independently as well as collaboratively</li> <li>Commitment to or experience working with a diverse community</li> <li>Successful completion of a pre-employment physical and lift test</li> <li>Associate's or Bachelor's Degree in the hospitality field preferred</li> </ul> <strong>APPLICATION INSTRUCTIONS</strong><br /><br />Interestedcandidates are asked to submit a cover letter, resume, and the names and contact information (email and/or telephone numbers) for three professional references. Review of applications will continue until the position is filled. <br /><strong>ABOUT AMHERST COLLEGE <br />Amherst College, one of the premier liberal arts colleges in the nation, is located in Amherst, Massachusetts, a town of approximately 35,000 residents in the western part of the state. The college's community is composed of about1,800 students from 48 states, plus Washington, D.C., Puerto Rico and 54 countries around the world, and about 1,000 staff and faculty. The college's scenic 1,000-acre campus includes a 500-acre wildlife sanctuary and the Book & Plow Farm ; three museums: Emily Dickinson Museum , Beneski Museum of Natural History and Mead Art Museum ; and multiple educational and cultural venues and resources through the Five College Consortium. The town of Amherst offers an amazing variety of coffee shops, restaurants and entertainment, and a very active outdoor life. Our vibrant campus, diverse community and beautiful surrounding, makes Amherst College and the Town of Amherst the perfect place to work, learn and live!<br /></strong> <img src="https://analytics.click2apply.net/v/7eojKkfENKYXTZ1NF6pL4"> <p>PI112399709</p>
Posted: 2019-07-31 Expires: 2019-09-01

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Assistant Manager of Retail Operations

Amherst College
Amherst, MA 01002

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