Founded in 1976, the National Association for Healthcare Quality (NAHQ) is a mission-driven organization that focuses on the field of healthcare quality. We work with a broad array of healthcare professionals, in every healthcare setting, who focus on enhancing patient care delivery and improving patient outcomes while optimizing value. This work has never been more important than during the COVID-19 pandemic and NAHQ is growing quickly in response to and in anticipation of the growing value healthcare quality professionals play in the healthcare environment. We have the stability of an organization founded 40 years ago, but the drive of an organization that sees opportunity for rapid and sustained growth. We have more than doubled the size of our revenue in the last seven years and anticipate doubling again in the next five years. We are expanding our product offering into new markets domestically and globally. Our staff come from world-class operations, and we harness data and technology to serve our constituents. Strong candidates who thrive in an innovative and optimistic workplace will find their place at NAHQ. Work with us to make a difference in healthcare quality.

The Analytics Manager is responsible for extracting, manipulating, and analyzing NAHQ data, and modeling new insights for this growing, best in class, and leading-edge association. This hands-on role will partner with functional stewards, business units, and user partners to develop reporting and analytic solutions that guide strategic decision-making. This position will also support NAHQ's corporate partners by managing the collection and reporting of data describing the quality and safety competencies of healthcare workers across the continuum of care. The Analytics Manager will work closely with multiple departments and business stakeholders, requiring frequent collaboration, strong communication skills, and a customer service mindset.

Responsibilities

Analytics

• Analyze internal and external datasets to develop actionable insights.
• Partner with NAHQ staff in interpreting data, to co-develop correct statements that are supported by facts.
• Proactively monitor and probe datasets for insights and produce both static and interactive reporting for multiple departments.
• Implement processes to automate custom and self-service reporting.
• Provide quality assurance in reports by fulfilling check routines and performing data validation.

Strategy and Integration

• Partner with key stakeholders to provide data-driven insights in support of business goals.
• Work across departments to identify best practice solutions to solve complex information challenges.
• Support leadership in aligning data insights and recommendations with the overall strategic plan for the business.
• Identify gaps in processes and data and act as a catalyst for problem solving and process creation, improvement and implementation.

Other Duties

• Document and understand the organization's data lineage.
• Contribute to strong data governance.
• Learn and report on new developments in the area of business intelligence.
• Support other business needs of the organization as defined by organizational leadership.

• Education: Bachelor's Degree
• 5+ years generating data-driven insights in a professional environment. Similar internship or volunteer experience will be considered.
• Written and oral presentation expertise.
• Experience in one or more technical areas:
• Salesforce CRM
• Embedded analytics
• Application Programming Interfaces
• Statistical analysis with large data sets
• ETL (extract, transform, load) Tools
• Predictive modeling
• Understanding of machine learning principles
• Data lakes and data warehouses
• SQL and statistical programming (R, Python, SAS, etc.)

• Ability to extract, manipulate, analyze and develop reports of data from multiple sources, and communicate actionable strategic recommendations based on facts.
• Ability to source new datasets for internal and external uses.
• Proficiency in creating data visualizations in Excel and at least one data modeling tool (Microsoft Power BI, Tableau, QlikSense etc.).
• Ability to draft graphs, reports, and presentations in Microsoft Excel, Word and PowerPoint.
• Adaptability: Demonstrate a willingness to be flexible, versatile and tolerant in a changing work environment while maintaining effectiveness and efficiency with a prioritized workload.
• Behave ethically: Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
• Dependability: Achieve a high degree of work quality and demonstrate rigor in achieving report accuracy.

NAHQ understands the importance of recognizing diverse racial and gender experiences in healthcare. This is an important part of our foundational Healthcare Quality Competencies FrameworkTM highlighted in population health concerns. We value the contribution of multiple experiences and perspectives and understand the value of growing and retaining a diverse workforce. NAHQ is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

PI186509627