1+ months

Advanced Engineer, Customer Support

Kulicke & Soffa Industries Inc.
Chandler, AZ 85226
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The candidate provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of K&S equipment and systems.
Day-to-Day activities include:
On site installation of equipment including new equipment, upgrades and also system relocation
Providing troubleshooting for both hardware and software.
Providing responsive telephone and email support, ensuring customers' successful use of equipment
Performing basic buy-off and fine tune process parameters
For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment with at least 2 years of relevant working experience. He/she should also have strong problem solving and excellent communication skills.

This position is located in Chandler AZ


Assists in machine installation at customer site including new equipment, upgrades and system relocations
Evaluates and diagnose basic to intermediate problems and making appropriate repairs and troubleshooting
Prepares documentation of troubleshooting completed and providing proper escalation to other departments when required
Acts as the company liaison between the organization and customer for both administrative and technical matters
Performs standard buyoffs and assists in the fine tuning of some process parameters
Provides guidance and support to the team when required on hardware troubleshooting
Provides clarification on customer technical requirements and queries
Performs basic application development
Produces timely and accurate reports of activities, e.g.: service reports and expense reports


Knowledge & Experience requirements
At least 2 years of working experience
General equipment knowledge and can read basic mechanical and electrical drawing
Ability to set up machines independently without guidance
Intermediate machine knowledge
familiarization with measurement equipment such as ball shear or wire pull test equipment

Education Requirements
Degree/Technical study in Engineering Discipline - Preferably in Engineering/ Electrical/ Mechanical

Other requirements
Strong Problem-Solving Skills
Excellent communication skills
Strong written and verbal communication skills in required language
Willing to travel to customer sites within the region/country
Valid drivers license


Posted: 2023-04-25 Expires: 2023-05-27

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Advanced Engineer, Customer Support

Kulicke & Soffa Industries Inc.
Chandler, AZ 85226

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