21 days old

Admissions Operations Supervisor

Pinnacle Treatment Centers, Inc.
Mt Laurel, NJ 08054
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  • Job Code
    112440210


Customer Service
Mt. Laurel, New Jersey

Position Summary: Work with Admissions Center leadership to drive the day to day operations, working to maintain efficient practices and quality. Work with Admissions Center and facility staff to manage a cohesive, reliable front end admissions process.

Tasks and Responsibilities:
  • Works with Care Coordinator Supervisors to drive daily census goals, call handling, and operational initiatives
  • Monitors and analyzes inquiries from phone, email, and chat
  • Manages a robust and effective set of quality assurance practices to ensure day to day operations occur in an efficient manner
  • Create and maintain onboarding and training material for Admissions Center
  • Assess chart and call qualities, providing feedback and scoring sheets to Admissions Center leadership
  • Manages opportunities for Care Coordinators, helping facilitate and drive task management and quality within the customer relationship management (CRM) system
  • Reviews accounts and cases and provides feedback to leadership team to produce opportunities for growth in Admissions Center
  • Supports implementations to production for changes in the CRM
  • Monitor daily Admissions Center performance and make adjustments to ensure that department response time and service level goals are met
  • Optimize the use of department technology and workforce management techniques to improve Admissions Center efficiency and effectiveness
  • Review call arrival patterns and work flows
  • Analyze and provide recommendations to Admissions Center leadership for schedule changes to improve answer rate
  • Work cohesively within Pinnacle Treatment Centers network of departments, aligning with interdepartmental initiatives to ensure the Admissions Center meets outlined goals
  • Encourages others to develop skills in areas that will be needed for the future. Arranges development opportunities that help others build new skills.

Education/Experience:
  • Required:
  • High school or GED Required and 2+ years of relevant experience in substance abuse field
  • Proficiency in Microsoft Excel and Office
  • Preferred:
  • 2 or more year(s) of experience in substance abuse/mental health field
  • Admissions, Case Management, and/or Utilization Review background
  • Experience and/or knowledge of the treatment industry
  • Experience working with a team setting.
  • Working knowledge of electronic medical record systems.


We are an Equal Opportunity Employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

PI112440210

<br/><br/>Customer Service<br>Mt. Laurel, New Jersey<br/><br/><strong>Position Summary: Work with Admissions Center leadership to drive the day to day operations, working to maintain efficient practices and quality. Work with Admissions Center and facility staff to manage a cohesive, reliable front end admissions process. </strong><br><br><strong>Tasks and Responsibilities:</strong><br><ul><li>Works with Care Coordinator Supervisors to drive daily census goals, call handling, and operational initiatives</li><li>Monitors and analyzes inquiries from phone, email, and chat</li></ul><ul><li>Manages a robust and effective set of quality assurance practices to ensure day to day operations occur in an efficient manner</li><li>Create and maintain onboarding and training material for Admissions Center</li><li>Assess chart and call qualities, providing feedback and scoring sheets to Admissions Center leadership</li><li>Manages opportunities for Care Coordinators, helping facilitate and drive task management and quality within the customer relationship management (CRM) system</li><li>Reviews accounts and cases and provides feedback to leadership team to produce opportunities for growth in Admissions Center</li><li>Supports implementations to production for changes in the CRM</li><li>Monitor daily Admissions Center performance and make adjustments to ensure that department response time and service level goals are met</li><li>Optimize the use of department technology and workforce management techniques to improve Admissions Center efficiency and effectiveness</li><li>Review call arrival patterns and work flows</li></ul><ul><li>Analyze and provide recommendations to Admissions Center leadership for schedule changes to improve answer rate</li><li>Work cohesively within Pinnacle Treatment Centers network of departments, aligning with interdepartmental initiatives to ensure the Admissions Center meets outlined goals</li><li>Encourages others to develop skills in areas that will be needed for the future. Arranges development opportunities that help others build new skills.</li></ul><br><strong>Education/Experience:</strong><br><ul><li>Required:</li><li>High school or GED Required and 2+ years of relevant experience in substance abuse field</li><li>Proficiency in Microsoft Excel and Office</li></ul><ul><li><strong>Preferred:</strong></li><li>2 or more year(s) of experience in substance abuse/mental health field</li><li>Admissions, Case Management, and/or Utilization Review background</li><li>Experience and/or knowledge of the treatment industry</li><li>Experience working with a team setting.</li><li>Working knowledge of electronic medical record systems.</li></ul> <br><br>We are an Equal Opportunity Employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.<br/><br/> <img src="https://analytics.click2apply.net/v/nVPGaKsweV5OCExahwoAo"> <p>PI112440210</p>
Posted: 2019-08-01 Expires: 2019-09-02

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Admissions Operations Supervisor

Pinnacle Treatment Centers, Inc.
Mt Laurel, NJ 08054

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