21 days old

Account Data Coordinator (2nd Shift) - $20/hr + $500 Bonus

Rapid Response Monitoring
Syracuse, NY 13201
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  • Job Code
    160294313

Role Summary

As a Account Data Coordinator with Rapid Response Monitoring, you will craft custom solutions for our clients to help them protect their property and their families. Rapid Response Monitoring is the industry leader because of our amazing customer service and our willingness to customize anything. That's where you come in.

Each day, you'll report to your shift on-site at our Syracuse, NY location in Franklin Square. You will receive inbound calls from clients with inquiries, as well as faxes and emails from our queue system. You will triage those inquiries and help in any way you can. The request may be as simple as an address change or it may be more complex like a change to a contract. At all times, you are working to make sure the clients' needs are met with accuracy and efficiency.

To thrive in this role, you should view yourself as a craftsman, not a salesman. We're not here to slap an easy fix on anything and get people off the phone. We're here to set up account solutions that genuinely help each individual client. This client only wants burglary alerts that occur between Friday evening at 5 and Monday morning at 7? Only via text, no calls? Except on Saturday from 12-2pm? You can make that happen.

The ideal candidate will have exceptional attention to detail, be able to think on their feet, and be friendly but efficient on the phone. This particular on-site role is for the 2nd shift. You must be available to work on weekdays from 5pm to 1:30am or 6pm to 2:30am, plus a rotating weekend shift.

This role provides excellent growth potential with Rapid Response. Many people have been promoted to other positions and departments from the call center, as we like to hire from within.

Responsibilities Include:

  • Receive inquiries from clients via phone, email, and fax

  • Triage and field questions from clients

  • Input contract information in our database

  • Implement client account transfers and verify changes

  • Ensure all client account entries adhere to jurisdictional regulations

  • Provide team members with proofreading, scanning, mailing, and other administrative support

Qualifications:

  • High School diploma required, Associate's or equivalent military experience preferred

  • Attention to detail, with an ability to stay focused on assigned tasks

  • Basic computer and typing skills

  • Good communication - written and verbal, particularly on the phone

  • Must be able to work on-site, 2nd shift hours

Additional Information

Rapid Response prides itself in being a drug-free workplace. Many of our positions require an extra level of screening to obtain Department of Defense security clearance.

Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com.

For technical support or questions regarding the Recruiting process, please contact by sending an e-mail jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify

INDRR2





PI160294313

Posted: 2022-01-07 Expires: 2022-02-08

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Account Data Coordinator (2nd Shift) - $20/hr + $500 Bonus

Rapid Response Monitoring
Syracuse, NY 13201

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