27 days old

911 Call Taker

City of Salem
Salem, OR 97301
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Salary: $23.10 - $29.19 Hourly
Job Type: Regular (Full-Time)
Job Number: 21-0395-04
Location: Salem, OR
Department: Fire Department

Job Summary
Willamette Valley Communications Center (WVCC) is a division of the City of Salem and the Salem Fire Department. WVCC dispatches for multiple Police, Fire and Medical agencies in Lincoln, Polk and Marion counties.

9-1-1 Call Takers receive emergency and non-emergency phone calls from the public. Through call questioning they determine if there is a need for police, fire or an ambulance to respond. They also provide answers to questions the public may have that does not require an in-person response or refer callers to the agency or person who can best assist them.

9-1-1 Call Takers receive training in an academy setting at both WVCC and at the Oregon Department of Public Safety Standards and Training (DPSST). When training is complete the
9-1-1 Call Taker is certified through DPSST as a Basic Certified Telecommunicator and through the Association of Public -Safety Communications Officials (APCO) as an Emergency Medical Dispatcher.

9-1-1 Call Takers must be able to think quickly, retain a vast amount of information and be able to manage stress and emotion while performing their job duties. This job requires the use of multiple computers and other equipment as well as shift work to include holidays, night and weekends.

This is the entry level position for this division. After completion of probation the 9-1-1 Call Taker will move on to Police and then fire dispatching.

What are the minimum qualifications?
  • Must pass the pre-employment drug test (including marijuana)
  • Must pass the pre-employment background check, criminal background check, and psychological exam.
  • Must type 35 wpm with 95% accuracy.
  • Must be able to work periodic overtime and a variety of 24-hour rotating shifts including holidays and weekends.
  • Pass a vision and hearing examination.
  • Successful completion of the Emergency Medical Dispatch (EMD) and Basic Tele-communicator courses provided by WVCC by the end probationary period.
  • Graduation from high school or a G.E.D. and experience in performing high-activity call receiving work, communicating via telephone equipment, or dealing with emergency related requests from the public.
Any combination of experience and training that demonstrate possession of the knowledge, skill and abilities as listed, and ability to perform the examples of work.
  • Must pass Critical testing to move forward.
  • Must be able to obtain required state certifications during the probationary period.

Vision and Hearing: Oregon's minimum standards to work as a Tele-communicator and background can be found in http://arcweb.sos.state.or.us/pages/rules/oars_200/oar_259/259_008.html .

Where can I find out more about the position?

Go to the menu option for Class Specifications and search for 9-1-1 Call Taker or click here .

How can I apply?

The City of Salem invites individuals of all diverse communities and backgrounds to apply for our available job opportunities as we strive to provide the best service to everyone. The City of Salem is committed to providing equal employment opportunities to all and has a culture that values diversity, equity, and inclusion. We believe that by welcoming differences, encouraging new ideas and views, listening to and learning from each other, we are better able to serve the community.

To apply, click on the green "Apply" button to complete your application. Make sure that you specify how you meet the qualifications outlined in the class specification and complete the application.

Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.

To be considered all applicants must complete the following steps two steps:
  • Complete a City job application.
  • Answer supplemental questions
  • Below is an estimate of when the additional requirements will occur:

    Skills Testing: Week of October 17th, 2021.
    Successful candidates that pass the skills testing will be invited to sign up for the phone interviews

    Phone Interviews: Week of November 1st, 2021.
    Successful candidates that pass the phone interviews will be moved forward to the background investigation phase of the process.

    Tentative hire date: January, 2022.

    If you would like more information about employment at the City of Salem, please visit our website at www.cityofsalem.net/jobs .

    The listed work examples are illustrative of the classification level and not intended to list all duties typically assigned to this classification. Employees may do all or some of the listed duties, or other related duties. The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. It is as well intended to be compliant with the Americans with Disabilities Act.
    You may subscribe for automatic notification of job openings at the City through the Job Interest Cards - sign up today!
    For more information about employment at the City of Salem, please visit our website at www.cityofsalem.net/jobs .


    Posted: 2021-09-21 Expires: 2021-10-23

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    911 Call Taker

    City of Salem
    Salem, OR 97301

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