AtlantiCare Regional Medical Center

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Galloway, NJ

POSITION SHIFT: Varies

POSITION STATUS: Full-Time

REQ_NUM: 07-32310

Department: EMS Flight Crew

Hours Per Week 37.5

Holidays Required? Yes

Job Category: Emergency Medical Services

Location: Galloway

Weekends Required? Yes


Minimum Qualifications:

• High School diploma required; Associates preferred.
• A minimum of 3-5 years of Access Center experience required.
• Advanced computer skills and knowledge databases required.
• Must have pleasant and professional phone skills with good diction, tone and pace while making accurate decisions required.
• Current call quality scores must exceed 94%
• Rated as Valued Contributor on most recent annual review

Position Summary

The Trainer/Preceptor acts as a liaison for the newly hired staff to acclimate them to the Access Center department& building. The Trainer/Preceptor has advanced knowledge of all AtlantiCare Access Center services, procedures and policies, providers, data systems and resources.

The Trainer/Preceptor works closely with the Access Center leadership team to organize the training materials, schedules and curriculum to onboard new hires. The Trainer/Preceptor reviews departmental policies and procedures with newly hired Access Center staff. The Trainer/Preceptor trains the new hire on all software systems and call flows. Once trained on the databases the Trainer/Preceptor works in tandem with the newly hired staff taking calls acting as support until competency is achieved with each modality.

The Trainer/Preceptor works closely with the department leadership in the development and optimization and deployment of the training program. The Trainer/Preceptor takes on the role of mentor with the new staff member and contributes input on newly hired staff performance and the preliminary evaluation process.

Qualifications

Education: High School Diploma required; Associates degree preferred.

License/Certification: n/A

Experience:

• Minimum of 3 - 5 years of Access Center experience.
• Advanced computer skills and knowledge multiple databases required.
• Must have strong oral and written communication skills.
• Current call quality scores must exceed 94%
• Rated as Valued Contributor on most recent annual review

Performance Expectations

Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.

Work Environment

Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. This position requires sitting, standing walking, stooping and crouching a majority of the workday. Ability to lift and transport a minimum of 15 pounds. Works with such equipment as computer terminal, fax machine, printer and copier.

Reporting relationship

This position reports to department leadership and may supervise incumbents as assigned.

The above statement reflects the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

PI216366885